Store General Manager

Home Product Center; Subang Jaya; On-site; MYR 300,000 - 400,000; Full time

Job summary

A leading retail establishment in Malaysia seeks a Store General Manager responsible for overseeing store operations and ensuring a quality customer experience. The successful candidate will collaborate with marketing, manage inventory, and develop staff while maintaining exceptional performance metrics. Experience in retail management and a degree in Business Administration are essential. Opportunity for growth in a dynamic environment.

Qualifications

• Mandarin speaker preferred for communication with clients.
• Experience in retail management required.
• Ability to supervise, train employees, and execute administrative work.

Responsibilities

• Plan and implement overall store strategy.
• Recruit, train, and manage store employees.
• Respond to customer complaints in a professional manner.

Skills

Leadership

Time-management

Problem-solving

Sales and marketing knowledge

Interpersonal skills

Education

Degree in Business Administration or relevant fields

Job description

As a Store General Manager, you will be trained and developed to be a qualify store manager through working together with the experience store manager in following areas,

Plan and implement the overall store strategy

Collaborate with the marketing team to develop a marketing store strategy

Work with store security guard to investigate any suspicious activity

Recruit, train and managing the new store employees

Train and evaluate store employees, provide periodically feedback to each staffs about their performance.

Create a healthy and enjoyable store work environment

Responding to customer complaints and concerns in a professional manner.

Developing and arranging promotional material and in-store displays.

Determine and set basic store KPIs, track and report the KPIs on constant basic

Train store employees on corporate policies, procedures and working culture

Manage and keep track of inventory losses and/or shrinkage, take the necessary action to reduce the losses

Suggest new operational strategies to improve store's performance and productivity

Develop relationships with key suppliers and vendors

Perform the regular sales analysis (P&L) to evaluate promotion and sales strategy effectiveness and identify business opportunities as well as conduct business reviews to customers

Candidate Requirements:

Able to work at HomePro stores across Malaysia (KL, Melaka, Perak, Penang and Johor)

Preferably a mandarin speaker to effectively communicate with Mandarin-speaking clients(basic to intermediate).

Reliability and dependability are key traits

Ability to execute the routine administrative work and business analysis

Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.

Strong work ethic and a desire to improve and succeed

Good knowledge of sales and marketing

Excellent leadership skills and team player

Sense of ownership and pride in your performance and its impact on company’s success

Critical thinker and problem-solving skills

Good time-management skills, discipline and consistent

Great interpersonal and communication skills to all level staff and customer

Degree in Business Administration or relevant fields.

Able to work during weekend, public holiday and long hour

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

What's your expected monthly basic salary? Which of the following statements best describes your right to work in Malaysia? How many years' experience do you have as a store manager? Which of the following languages are you fluent in? How many years' experience do you have as a Divisional Manager? Do you have customer service experience? How many years' experience do you have in the retail industry? Which of the following Microsoft Office products are you experienced with?

Retail & Consumer Products 101-1,000 employees

HomePro is a retail business of home center for all home needs striving towards our goal of “One Shop For All Home”. We have wide range of home products which you can shop most of the products for your house including bathroom, hoe accessories, furniture, electrical appliances and renovation items. We also offer product installation services as well as access and advice from our interior design team.

Our Vision:

To be the leader of Home Center Business in Malaysia and ASEAN.

Our Mission:

Keep customer in mind by offering the value in terms of products, services and prices to our customers.

Priorities customers’ requirement and need by working efficiently with full responsibility.

Collaborate closely with our business alliance to improve efficiency which creates mutual benefits.

Manage professionally according to the good governance and build good relationship with society & community.

Always seek for new business opportunity for the future and to create reasonable incremental value for associated parties.

Our Culture

Customer First - Customers are Our First Priority.

Teamwork - Together We Unite.

Think & Act as HomePro - Think & Act Good like HomePro.

Passion - Strive for Success.

Integrity - Be Honest & Stay True to Waht is Right.

HomePro is a retail business of home center for all home needs striving towards our goal of “One Shop For All Home”. We have wide range of home products which you can shop most of the products for your house including bathroom, hoe accessories, furniture, electrical appliances and renovation items. We also offer product installation services as well as access and advice from our interior design team.

Our Vision:

To be the leader of Home Center Business in Malaysia and ASEAN.

Our Mission:

Keep customer in mind by offering the value in terms of products, services and prices to our customers.

Priorities customers’ requirement and need by working efficiently with full responsibility.

Collaborate closely with our business alliance to improve efficiency which creates mutual benefits.

Manage professionally according to the good governance and build good relationship with society & community.

Always seek for new business opportunity for the future and to create reasonable incremental value for associated parties.

Our Culture

Customer First - Customers are Our First Priority.

Teamwork - Together We Unite.

Think & Act as HomePro - Think & Act Good like HomePro.

Passion - Strive for Success.

Integrity - Be Honest & Stay True to Waht is Right.

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