Steward - Hyatt Place Kuala Lumpur Bukit Jalil

Hyatt Hotels Corporation; Kuala Lumpur; On-site; MYR 20,000 - 40,000; Full time

Job summary

Join a forward-thinking hospitality team where your commitment to guest service shines. In this role, you will ensure that every guest feels welcomed and valued, providing exceptional service throughout their stay. You will collaborate with various departments, maintain high standards of cleanliness, and support the kitchen team in delivering a memorable dining experience. This position offers a unique opportunity to grow within a renowned hotel brand, where your contributions directly impact guest satisfaction and overall success. If you are passionate about hospitality and enjoy working in a dynamic environment, this is the perfect opportunity for you.

Qualifications

• Adheres to hotel policies on hygiene, health, and safety.
• Maintains high standards of personal presentation and grooming.

Responsibilities

• Delivers exceptional guest service and engages with guests.
• Handles guest inquiries and complaints courteously and efficiently.
• Maintains stock levels and ensures cleanliness of kitchen areas.

Skills

Guest Service

Team Collaboration

Problem Solving

Health and Safety Compliance

Job description

Below is a refined version of the job description, focusing on clarity, formatting, and relevance:

Job Responsibilities

• Ensures the delivery of the brand promise and provides exceptional guest service at all times by engaging with guests upon arrival and throughout their stay.
• Performs Host duties as requested, supporting operational needs across all areas of the hotel.
• Achieves or exceeds the Guest Satisfaction Survey (HySat) score aligned with the corporate target.
• Handles all guest inquiries and complaints courteously and efficiently, following through to ensure problems are resolved beyond expectations.
• Maintains positive relationships with guests and colleagues, establishing rapport and fostering good customer relationships.
• Implements minimum brand standards consistently.
• Works collaboratively with other Hosts, focusing on the overall success of the hotel and guest satisfaction.
• Supports and collaborates with other departments, promoting a team-oriented environment.
• Maintains stock levels of all equipment and guest supplies as required.
• Ensures all kitchen surfaces, dishware, glassware, pots, pans, and utensils are cleaned and sanitized.
• Operates dishwashing machinery and manually washes specific items as needed.
• Properly disposes of waste and manages recycling, compost, and garbage bins according to hotel policies.
• Ensures kitchen stations are stocked with necessary supplies, including dishware and utensils.
• Reports issues with kitchen equipment or dishwashing machines and assists with minor repairs if required.
• Follows hotel health and safety regulations, including the proper use of cleaning chemicals and sanitizers.
• Supports the Kitchen team with basic prep tasks or other duties as directed.

Qualifications

• Understands and strictly adheres to Rules and Regulations established in the Associate Handbook and hotel policies concerning fire, hygiene, health, and safety.
• Maintains high standards of personal presentation and grooming.
• Responds proactively to changes in the Food and Beverage sector as dictated by industry, company, and hotel needs.
• Exhibits responsible behavior at all times, positively representing the hotel and Hyatt International.
• Attends learning sessions and meetings as required.
• Carries out any other reasonable duties and responsibilities as assigned.

Our family is always growing. Want to be in the know?