Staffing Manager Pacific Rim (6 months)

MasterCard; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A global financial services company in Kuala Lumpur is seeking a Staffing Manager to oversee staffing needs within the Services organization. The ideal candidate will have 4-8 years of experience, a strong focus on resource optimization, and a passion for team member development. Duties include managing staffing at the cluster level and ensuring effective execution of strategies. This role offers the chance to work in a dynamic, agile environment that impacts business performance.

Qualifications

• 4-8 years of career experience, preferably in professional services.
• Partner at heart – works closely with Client Service team members.
• Strong interest in people well-being and development.

Responsibilities

• Process staffing needs at the cluster level.
• Assign resources to client engagements based on criteria.
• Manage settings in internal systems during engagement lifecycle.
• Ensure accuracy about available capacity.
• Consolidate performance evaluations and development needs.

Skills

Business acumen

Project management

Team player

Agile experience

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Staffing Manager Pacific Rim (6 months)

The Services organization is a key differentiator for Mastercard, providing cutting-edge services that help our customers grow. Focused on thinking big and scaling fast globally, this agile team handles end-to-end solutions for a diverse customer base. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, the Services team also works closely with major retailers, airlines, and other enterprises, leveraging data and insights from within and beyond its network.

Within the Services organization, the Advisors & Client Services (A&CS) team delivers various products and solutions to clients. A&CS combines professional problem-solving skills with deep segment and functional expertise to address client challenges and opportunities, enhance Mastercard's strategic and tactical performance, and establish global thought leadership.

The role of the Staffing Manager is to work closely with A&CS Cluster leaders, PMs, and squad leads to ensure effective execution of our strategy and drive engagement within teams. With a strong understanding of our business, this role ensures people remain at the center of all activities.

Role

• Process staffing needs at the cluster level, understanding engagement requirements and coordinating prioritization between product lines.
• In cooperation with Client Service leadership, assign resources to client engagements based on predefined criteria to optimize resource utilization across clusters and markets.
• Manage settings in internal systems throughout all phases of the engagement lifecycle.
• Aggregate regional utilization indicators to ensure accuracy about available capacity, considering leaves, relocations, part-time resources, etc.
• Work with squad leads and managers to consolidate performance evaluations and development needs, translating them into opportunities for team members.

All about you

Essential skills and experience:

• 4-8 years of career experience, preferably in professional services.
• Partner at heart – works closely with Client Service team members.
• Business acumen – understands drivers to optimize resource utilization.
• Strong interest in people well-being and development, aiming for best-in-class team member experience.
• Agile – experienced in working in agile environments with short sprints and changing teams.
• Project management – able to manage multiple priorities simultaneously.
• Team player – effective as an individual contributor within a global staffing team.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks involve inherent risks. Every employee or representative must:

• Abide by Mastercard’s security policies and practices.
• Ensure confidentiality and integrity of accessed information.
• Report any suspected security violations or breaches.
• Complete mandatory security trainings as per Mastercard’s guidelines.