Staffing Manager, Asia Pacific

Pay by Bank app; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Staffing Manager for the Asia Pacific region to drive engagement and optimize resource utilization within the Client Services organization. This role requires a strong partnership with team members and an understanding of business drivers to enhance performance. The ideal candidate will thrive in an agile environment, manage multiple priorities, and focus on the well-being and development of team members. Join a forward-thinking company dedicated to building a sustainable economy and delivering exceptional services to its clients.

Qualifications

• Strong interest in team member well-being and development.
• Ability to manage multiple priorities in an agile environment.

Responsibilities

• Process staffing needs and coordinate prioritization.
• Manage internal systems through all phases of engagement.
• Aggregate regional utilization indicators for accuracy.

Skills

Business Acumen

Agile Methodologies

Project Management

Team Collaboration

Education

Bachelor's Degree

Master's Degree

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title And Summary

Staffing Manager, Asia Pacific

The Services organization is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, the Services team also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network.

Within the Services organization, the Advisors & Client Services organization (A&CS) is responsible for delivering our various products and solutions to clients. A&CS is charged with combining professional problem-solving skills with deep segment and functional expertise to address the challenges and opportunities of its clients, enhance Mastercard's strategic and tactical performance, and establish Mastercard's global thought-leadership preeminence.

The role of the Staffing Manager is to work very closely with the A&CS Cluster leaders, PMs, and squad leads to ensure the Client Services organization is effectively executing against our strategy as well as driving engagement within our teams. With a strong understanding of our business, the individual in this role is uniquely positioned to ensure that people remain at the center of all that we do.

Role

1. Process staffing needs at cluster level understanding specific engagement requirements and coordinating prioritization between Product lines
2. In close cooperation with the Client Service leadership, assign resources to client engagements based on predefined criteria targeting optimization of resource utilization across clusters and markets
3. Manage settings in the internal systems through all phases of the engagement lifecycle
4. Aggregate regional utilization indicators ensuring accuracy about de facto available capacity (accounting for leaves of absence, relocations, part-time resources, etc.)
5. Work with squad leads and people managers on consolidation of the performance evaluation results and identified development needs, translating them into actual opportunities for the Delivery team members

All About You

Essential skills and experience:

• Partner at heart – Needs to work in very close partnership with Client Service team members
• Business acumen – Good understanding of the business drivers to optimize resource utilization numbers
• Strong interest in people well-being and development – focused on making the client service team member experience the best in class
• Agile – Used to work in an agile environment with short sprints, changing briefs, and ad-hoc teams
• Project Manager – Able to manage multiple priorities simultaneously
• Team Player – Work effectively as an individual contributor within a global staffing team

Corporate Security Responsibility

Responsibilities

All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach;
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.