Staffing Manager, Asia Pacific

MasterCard; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Staffing Manager for the Asia Pacific region. This role is pivotal in ensuring effective execution of client services by closely collaborating with cluster leaders and project managers. The ideal candidate will possess strong business acumen and a passion for people development, aiming to enhance the team experience. In a dynamic, agile environment, you will manage staffing needs, optimize resource utilization, and contribute to the overall success of diverse client engagements. If you thrive in a fast-paced setting and enjoy working with a global team, this opportunity is perfect for you.

Qualifications

• Strong interest in people well-being and development.
• Ability to manage multiple priorities in an agile environment.

Responsibilities

• Process staffing needs and coordinate prioritization across product lines.
• Manage resource allocation based on predefined criteria.
• Aggregate regional utilization indicators for accurate capacity assessment.

Skills

Business Acumen

Agile Methodologies

Project Management

Team Collaboration

Resource Utilization Optimization

Education

Bachelor's Degree

Master's Degree (Preferred)

Job description

Job Title:

Staffing Manager, Asia Pacific

Overview:

The Services organization is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, the Services team also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network.

Within the Services organization, the Advisors & Client Services organization (A&CS) is responsible for delivering our various products and solutions to clients. A&CS is charged with combining professional problem-solving skills with deep segment and functional expertise to address the challenges and opportunities of its clients, enhance Mastercard's strategic and tactical performance and establish Mastercard's global thought-leadership preeminence.

The role of the Staffing Manager is to work very closely with the A&CS Cluster leaders, PMs and squad leads to ensure the Client Services organization is effectively executing against our strategy as well as driving engagement within our teams. With a strong understanding of our business, the individual in this role is uniquely set up to ensure that people remain at the center of all that we do.

Role
• Process staffing needs at cluster level understanding specific engagement requirements and coordinating prioritization between Product lines
• In close cooperation with the Client Service leadership, assign resources to client engagements based on predefined criteria targeting optimization of resource utilization across clusters and markets
• Manage settings in the internal systems through all phases of the engagement lifecycle
• Aggregate regional utilization indicators ensuring accuracy about de facto available capacity (accounting for leaves of absence, relocations, part-time resources etc.)
• Work with squad leads and people managers on consolidation of the performance evaluation results and identified development needs translating them into actual opportunities for the Delivery team members

All about you
Essential skills and experience:
• Partner at heart – Needs to work in very close partnership with Client Service team members
• Business acumen – Good understanding of the business drivers to optimize resource utilization numbers
• Strong interest in people well-being and development – focused on making the client service team member experience is the best in class
• Agile – Used to work in agile environment with short sprints, changing brief and ad-hoc teams
• Project Manager – Able to manage multiple priorities simultaneously
• Team Player – Work effectively as an individual contributor within a global staffing team