Staff IT Business Analyst – ChRM and CRM

Renesas Electronics; George Town; On-site; MYR 60,000 - 100,000; Full time

Job summary

An established industry player is looking for an experienced IT functional techno analyst to join their dynamic team. This role involves engaging with business experts and the IT project team to ensure successful CRM implementations. The ideal candidate will have a strong understanding of CRM systems, particularly Model N, and possess excellent analytical and problem-solving skills. You will play a crucial role in enhancing user experiences and driving innovation within the organization. This is a fantastic opportunity to make a real impact in a flexible and inclusive work environment, where your contributions will help shape the future of technology.

Benefits

Flexible work environment

Remote work option

Employee Resource Groups

Qualifications

• 6-8 years of IT management experience focusing on CRM implementation.
• Proven track record in delivering CRM projects successfully.

Responsibilities

• Engage with end-users for requirements gathering and user training.
• Identify solutions based on business and functional requirements.

Skills

CRM Systems Expertise

SQL

Analytical Skills

Problem-Solving Skills

Communication Skills

Project Management

Education

Bachelor's Degree in IT or related field

Tools

Model N

CRM Software

ERP Systems

EDI Systems

Job description

Job Description

We are seeking an experienced IT functional techno analyst for our Model N Channel Management CRM. The ideal candidate will possess a deep understanding of the platform, functionalities, and have a proven track record in supporting and delivering Model N projects. This role requires an analytical thinker with strong problem-solving capabilities.

Key Responsibilities

1. Business Engagement and Project Management
   • Communicates effectively with end-users for project activities including requirements gathering, scope prioritization, user acceptance testing, and user training.
   • Acts as the liaison between the business experts (Sales Ops and Finance) and the IT project team members.
   • Facilitates business/functional requirement gathering, design, architectural / integration awareness, review, approval, and sign-off sessions.
   • Supports month end and quarter end activities.
2. Technical Expertise
   • Identifies solutions to the development and technical team based on approved business and functional requirements.
   • Verifies that the technical solution meets the business requirements.
   • Provides support and information for projects such as system enhancements, process changes, testing, and system implementations.
   • Supports issues and delivers configuration changes/fixes for applications.
   • Identifies, analyzes, and resolves data or process issues, including manual updates.
   • Tracks and monitors the status of regularly scheduled data loads.
3. Qualifications
   • CRM Systems Expertise: functional and technical knowledge on CRM systems on all Sales and Channel related modules including Master Data Management, Orders, Pricing, Samples, Quotes, Ship and Debit, Claims, Funnel Management, and Channel Management modules.
   • Knowledge of databases and SQL, including ability to construct queries and interpret results.
   • Analytical and problem-solving skills, with a keen attention to detail and ability to handle large amounts of data.
   • Excellent organizational, verbal, and written communication skills.
   • Experience in developing proof of concepts/pilots, implementing projects, and ongoing refinement and enhancement.
   • ModelN experience, preferably in the semiconductor industry.
   • Understanding and experience in integration with CRM, EDI, and ERP systems.
   • Broad understanding of software development lifecycle, functional design, business requirement management, user acceptance testing, cut-over planning, and post go-live support.
   • Minimum of 6-8 years of experience in IT management with a focus on CRM implementation, configuration, and support.
   • Proven track record of successfully delivering CRM projects.

Additional Information

Renesas is an embedded semiconductor solution provider driven by its Purpose ‘To Make Our Lives Easier.’ As the industry’s leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power.

With a diverse team of over 21,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, ‘To Make Our Lives Easier.’

At Renesas, You Can

• Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.
• Make a real impact by developing innovative products and solutions to meet our global customers' evolving needs and help make people’s lives easier, safe, and secure.
• Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day.

Are you ready to own your success and make your mark?

Join Renesas. Let’s Shape the Future together.

Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement.