Sr. Tech Support Engineer

SYSCYBER SECURITY SOLUTIONS PTE. LTD.; Pasir Panjang; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading cybersecurity solutions provider in Malaysia is seeking a Senior IT Engineer to lead the design and management of cloud infrastructure. This role involves implementing secure, scalable solutions, leading migration initiatives, and ensuring the performance and security of IT systems. The ideal candidate will have strong experience in cloud architecture and troubleshooting. Competitive benefits and opportunities for mentorship are offered.

Qualifications

• Proven experience in designing and implementing cloud solutions.
• Strong understanding of security standards and compliance.
• Experience with virtualization technologies is essential.

Responsibilities

• Design and implement scalable, secure cloud solutions.
• Lead migration and transformation initiatives.
• Collaborate with security teams for endpoint protection.

Skills

Cloud architecture

Troubleshooting

CI/CD pipelines

Virtualization (VMware, Hyper-V)

Security best practices

Tools

CloudWatch

Azure Monitor

Job description

As a Senior IT Engineer , you will be responsible for leading the design, implementation, and management of on-premises and cloud-based infrastructure. You will play a key role in driving the organization’s cloud strategy while ensuring seamless integration with existing IT systems.

Key Responsibilities:

• Design and implement scalable, secure, and cost-effective cloud solutions across public, private, or hybrid cloud environments.
• Lead cloud migration and transformation initiatives, including re-hosting, re-platforming, and re-architecting.
• Define and enforce cloud best practices, security standards, and governance policies.
• Evaluate and recommend cloud services and tools suitable for enterprise needs.
• Oversee the performance, availability, and security of IT infrastructure including servers, networks, storage, and backup systems.
• Manage virtualization environments (VMware, Hyper-V) and ensure high availability.
• Troubleshoot and resolve critical issues related to system outages, performance bottlenecks, or misconfigurations.
• Collaborate with security teams to implement endpoint protection, firewall rules, and incident response protocols.
• Implement CI/CD pipelines and automation workflows for cloud deployments.
• Integrate monitoring, logging, and alerting systems (e.g., CloudWatch, Azure Monitor,etc).
• Lead cross-functional teams during system upgrades, cloud rollouts, or architectural redesigns.
• Liaise with stakeholders to gather technical requirements and translate them into actionable solutions.
• Provide mentorship and technical guidance to junior engineers.
• Maintain detailed technical documentation for cloud architectures, configurations, and standard operating procedures.
• Ensure compliance with internal policies, industry standards (e.g., ISO 27001, NIST), and regulatory requirements