Sr. Supervisor, WFM |1 Position | Cyberjaya

Concentrix Limited Company; Cyberjaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading service provider is seeking a Sr. Supervisor, WFM in Cyberjaya to manage workforce personnel and performance metrics. The role includes planning schedules, conducting financial evaluations, and preparing business reviews. Ideal candidates possess strong analytical skills and experience in workforce management. This is a full-time position offered on-site.

Qualifications

• Strong analytical skills to assess performance metrics.
• Ability to manage and schedule workforce requirements.
• Skilled in financial evaluations and reporting.

Responsibilities

• Manage WFM personnel and oversee daily operations.
• Prepare and publish business reviews on performance.
• Conduct trend analysis to improve operational metrics.

Job description

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Job Title

Sr. Supervisor, WFM | 1 Position | Cyberjaya

Job Description

• Manage WFM personnel
• Plan and schedule workforce requirements
• Handle manpower planning, scheduling, and transitioning new logos
• Prepare and publish weekly, monthly, and quarterly business reviews (WBRs, MBRs, QBRs)
• Create PowerPoint presentations and reports
• Run scenarios and simulations based on requirements
• Report data to departments such as Finance and IT Operations
• Recognize and recommend operational and support improvements
• Administer communication between Operations and support departments
• Collect, analyze, and report on historical center performance statistics
• Understand workload and headcount (HC) calculations
• Perform financial evaluations using actual performance metrics and contractual targets
• Provide end-to-end financial analysis on a weekly and monthly basis
• Create revenue accruals for earnings not yet recorded
• Conduct trend analysis of WFM metrics impacting revenue
• Analyze operational metrics to identify gaps between actual and planned revenues
• Assess the impact of performance metrics on revenue
• Perform cost and revenue analyses, creating charts and reports for decision-making
• Collect data from various sources for all responsibilities and ad-hoc requests

Location

MYS Cyberjaya

Language Requirements

English

Time Type

Full time

Additional Notes

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