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A leading global provider of customer experience solutions is seeking a Sr. Specialist, Sales Support in Kuala Lumpur. This role focuses on enhancing sales operations through data management, revenue recognition, and effective communication with sales teams. Ideal candidates will possess a degree, relevant experience, and strong attention to detail. Join Concentrix to partner with global technology leaders and advance your career in a collaborative environment.
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Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.
We are looking for a Sr. Specialist, Sales Support (English Speaker) to join our team. Today.
We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands.
At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer. The future team member that will love this job will demonstrate the value and benefits of our services by supporting our sales teams. Reporting to a sales support manager, you will research sales contracts, make price quotations, and maintain process integrity for a variety of administrative tasks. Along the way you will have access to excellent training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!
This role plays a critical role in supporting the sales organization by ensuring operational excellence across revenue recognition, pipeline hygiene, billing, and forecasting processes. This role acts as a bridge between sales, finance, and operations teams, proactively identifying and resolving issues that impact revenue accuracy and sales efficiency. The specialist will manage data integrity, support dispute resolution, and drive process improvements to enhance forecasting accuracy and billing compliance. A key focus will be on enabling sales teams to focus on selling by removing operational roadblocks and ensuring timely and accurate reporting.
You Will
Prepare and validate Revenue Recognition data for client sign-off; follow up with internal Operations teams to ensure accurate categorization.
Monitor Revenue – (Actuals & Scheduled Billings), Quoting tool status, and pipeline to identify revenue gaps or duplications; support Sales Management with clean forecasting outlooks.
Conduct weekly and daily pipeline hygiene checks; flag issues like missing close plans or overdue opportunities and follow up with sellers.
Investigate and reconcile billing/invoicing issues, including MS Sales decrements, disputes, and credits; collaborate with internal Ops and Finance teams to ensure accurate landing and reconciliation of issues.
Support forecasting processes by joining or leading closing calls, tracking deal progression, and preparing forecast files.
Manage Support Help tickets related to pricing, tool issues, Quote tool updates, and billing escalations.
Proactively monitor deal progress and collaborate with Quoting team and management to resolve issues in the prep or completion of deals.
Generate and distribute reports on hygiene exceptions and billing readiness; ensure timely seller action in CRM.
You Are/Have
Graduates with a Diploma/Degree, from 3-4 years of relevant working experience preferred
Advance knowledge in Microsoft Office suite (Word, Excel)
Strong attention to detail
Possess effective verbal and written communication skills
Handle confidential information with complete integrity
Prior experience working independently with team-player mindset
Proven success in administrative tasks, organization of work materials, prioritization, and adherence to deadlines
Ability to identify, analyze, problem-solve, and recommend corrective and preventive action for high complexity and ambiguous scenario/ issues. Escalate most challenging scenarios to management for direction
Ability to clearly articulate issues and challenges, and propose ideas or solutions
Proven ability to focus on customer needs and communicate with higher level staff, as needed
Proven success in working under pressure and tight deadlines (with or without guidance from senior team members)
Prior experience in following scripts and/or processes according to contractual agreements
Proven success in multi-tasking, prioritizing, and managing time effectively
Ability to follow established procedures and practices
Proven success and aptitude to learn new technology and data
Privacy and Information security
Adhere security requirements in the process.
Protect the privacy of personal information.
Our Benefits and Perks
Group Term Life Insurance
Group Health Insurance with coverage for dependents
Flexi-benefit (Dental, vision, gym, broadband internet, birthday, maternity, healthcare screening, language classes)
Employee Assistance Program
Rewards and Recognition Program
Learning and Development Program
Fun & Diversity Employee Engagement
Accommodation and Diversity
We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sexual orientation, gender, gender identity, national origin or disability.
Other information
Working Arrangement: Hybrid - WFH 3 days (Tue-Thu) & WFO 2 days (Mon & Fri) OR Hybrid - WFO 3 days (Tue-Thu) & WFH 2 days (Mon & Fri)
Working Hours: Monday to Friday, 9:00 AM - 6:00 PM
If this sounds like an interesting opportunity, hit apply!
*Only shortlisted candidates will be contacted.
Location:
Language Requirements:
Your application will include the following questions:
Information & Communication Technology More than 10,000 employees
About Concentrix
Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. For more information visit www.concentrix.com to learn more
About Concentrix
Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. For more information visit www.concentrix.com to learn more
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What can I earn as a Sales Support Specialist