Sr. Specialist, Customer Service

GlobalFoundries Malaysia Sdn. Bhd; Penang; On-site; MYR 50,000 - 90,000; Full time

Job summary

GlobalFoundries is seeking a Customer Service Operations Specialist to act as the primary liaison for customers on order fulfillment and inquiries. You will manage orders and quotations with precision, coordinate with internal teams for timely delivery, and proactively communicate status updates and issues.

The role requires strong analytical and problem-solving skills, excellent communication, and the ability to interpret operational metrics to drive improvements in revenue recognition and cash

Qualifications

• Bachelor's degree or equivalent experience in Business, Supply Chain, Operations Management, Finance, or related fields.
• Experience in customer service, order management, operations, supply chain, or related business functions.
• Strong analytical and problem-solving skills.
• Ability to interpret operational metrics and data to make informed decisions.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational skills with ability to manage multiple priorities.
• Proficiency in Microsoft Excel and other Office applications.

Responsibilities

• Serve as the primary contact for customers on order fulfillment and inquiries.
• Create, manage, and maintain customer orders and quotations with high accuracy.
• Coordinate with internal teams to ensure timely delivery and resolution of requests.
• Provide proactive communication regarding order status, changes, and customer concerns.
• Investigate and resolve billing discrepancies and transactional issues.
• Ensure accurate processing of debits, credits, and order adjustments.
• Partner with Finance to support cash management objectives and KPIs.
• Monitor account activity and support revenue recognition and collections.
• Monitor and address aged WIP and inventory issues.
• Analyze operational data to identify issues and recommend corrective actions.
• Support inventory optimization and fulfillment performance objectives.
• Contribute to process improvements and preventive solutions.

Skills

Analytical skills

Problem-solving

Communication skills

Organizational skills

Attention to detail

Education

Bachelor's degree in Business / Supply Chain / Operations Management / Finance

Tools

Excel

ERP systems (SAP/Oracle/D365)

Job description

About GF GlobalFoundries (GF) is a leading manufacturer of essential semiconductors, enabling AI at scale from the cloud to the physical world. Through deep partnerships with customers, GF delivers differentiated, power efficient and high-performance solutions for high growth markets. With global manufacturing operations across the U.S., Europe and Asia, GF is a trusted and holistic technology partner for customers around the world. GF’s talented, global team remains focused every day on security, longevity, and sustainability. For more information, visit www.gf.com.

Introduction: We are seeking a customer-focused and results-oriented Customer Service Operations Specialist to support customer fulfillment activities and operational processes. This role serves as a key interface between customers and internal teams, ensuring accurate order management, timely issue resolution, and effective execution of operational and financial processes. The ideal candidate is analytical, detail-oriented, and thrives in a fast-paced environment where customer satisfaction, operational excellence, and continuous improvement are critical to success.

Your Job

• Serve as a primary point of contact for customers regarding order fulfillment and administrative inquiries.
• Create, manage, and maintain customer orders and quotations with a high degree of accuracy.
• Coordinate with internal teams to ensure timely delivery and resolution of customer requests.
• Provide proactive communication regarding order status, changes, and customer concerns.
• Investigate and resolve billing discrepancies and transactional issues.
• Ensure accurate processing of debits, credits, and order adjustments.
• Partner with Finance teams to support cash management objectives and operational KPIs.
• Monitor account activity and follow established processes to support revenue recognition and collections activities.
• Monitor and take action on aged Work-in-Process (WIP) and inventory-related issues.
• Analyze operational data and trends to identify issues and recommend corrective actions.
• Support inventory optimization and fulfillment performance objectives.
• Anticipate operational challenges and work collaboratively to implement preventive solutions.
• Participate in process improvement initiatives that enhance customer experience and operational efficiency.
• Apply analytical skills to identify root causes and recommend sustainable solutions.
• Support the implementation of new tools, systems, and operational procedures.
• Contribute to continuous improvement projects across the business.
• Build strong working relationships with Finance, Supply Chain, Sales, Manufacturing, and other support organizations.
• Work with customer representatives regarding operational requirements, scheduling needs, and issue resolution.
• Support global and cross-functional projects as assigned.

Other Responsibilities

• Perform all activities in a safe and responsible manner.
• Support Environmental, Health, Safety, and Security (EHSS) requirements, policies, and programs.
• Ensure compliance with company procedures, controls, and operational standards.

Required Qualifications

• Bachelor's degree in Business, Supply Chain, Operations Management, Finance, or a related field, or equivalent experience.
• Experience in customer service, order management, operations, supply chain, or related business functions.
• Strong analytical and problem-solving skills.
• Ability to interpret operational metrics and business data to make informed decisions.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Proficiency in Microsoft Office applications, particularly Excel.

Preferred Qualifications

• Experience with ERP systems such as SAP, Oracle, D365, or similar platforms.
• Knowledge of order-to-cash processes, billing operations, inventory management, or customer fulfillment.
• Experience supporting process improvement initiatives.
• Experience working in a manufacturing, semiconductor, technology, or related industry.

GlobalFoundries is an equal opportunity employer, cultivating a diverse and inclusive workforce. We believe having a multicultural workplace enhances productivity, efficiency and innovation whilst our employees feel truly respected, valued and heard.

As an affirmative employer, all qualified applicants are considered for employment regardless of age, ethnicity, marital status, citizenship, race, religion, political affiliation, gender, sexual orientation and medical and/or physical abilities.

All offers of employment with GlobalFoundries are conditioned upon the successful completion of background checks, medical screenings as applicable and subject to the respective local laws and regulations.

Information about our benefits you can find here: https://gf.com/about-us/careers/opportunities-asia

We shape what's essential At GlobalFoundries you will find a vibrant work environment where collaboration and innovation thrive. Our diverse and global team shares a culture of respect and inclusivity, representing the best in the industry. We celebrate success together and are united by our dedication to excellence and our desire to improve and empower the world.