Design, implement, and manage CIAM solutions to protect customer identities and access across digital platforms.
Develop and enforce policies for authentication, authorization, and identity lifecycle management.
Serve as a subject matter expert in the development of IAM strategy, policies, standards, and procedures.
Collaborate with different business areas to assess IAM strategies, enhance security, and ensure compliance with data protection laws.
Plan, develop, implement, and maintain a digital identity program that meets compliance and contractual requirements.
Assist with the design, configuration, and implementation of identity and access solutions, including onboarding, offboarding, user provisioning, and multi-factor authentication.
Define access control protocols and establish role-based access control mechanisms to maintain the principle of least privilege.
Monitor and analyze CIAM systems for vulnerabilities, threats, and unauthorized access.
Conduct regular security assessments, audits, and penetration testing on CIAM systems.
Manage the recertification of user access and develop metrics to evaluate the effectiveness of access controls.
Provide technical guidance and training on CIAM best practices to internal teams.
Maintain strong relationships with key vendors and partners supporting the identity program.
Stay informed on emerging CIAM technologies, trends, and security threats.
Coordinate cross-functional efforts with other internal business units.
Troubleshoot and resolve CIAM-related issues promptly.
Qualifications Required:
Bachelor's degree in computer science, Software Engineering, Applied Mathematics, or a related field.
10+ years of relevant experience in identity and access management (IAM), particularly focused on CIAM.
Expertise in all aspects of IAM, including PAM and Secrets Management.
Practical experience with CIAM platforms such as Okta, Auth0, Ping Identity, ForgeRock, Microsoft Azure AD, or similar.