Sr Representative, Member Business Practices and Compliance (Mandarin Speaking)

Herbalife; Kuala Lumpur; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Senior Representative for Member Business Practices and Compliance. This role involves ensuring compliance with company rules, conducting training, and supporting Distributors in building sustainable businesses. Ideal candidates will possess strong communication skills in Mandarin, English, and Malay, alongside a proactive approach to problem-solving. Join a dynamic team where your contributions will help maintain ethical business practices and integrity within the organization. If you are enthusiastic, detail-oriented, and ready to make a difference, this opportunity is perfect for you.

Qualifications

• 3+ years experience in Customer/Member Services, preferably in Multi-level Marketing.
• Self-motivated, detail-oriented, and proactive with excellent communication skills.

Responsibilities

• Ensure Distributors understand Herbalife’s Rules and policies.
• Conduct training sessions and virtual/physical Nutrition Club visits.
• Research and investigate Rule violations and prepare compliance reports.

Skills

Verbal and Written Communication

Interpersonal Skills

Problem-Solving Skills

Analytical Skills

Presentation Skills

Education

University Graduate or equivalent

Tools

MS Office

Job description

Sr Representative, Member Business Practices and Compliance (Mandarin Speaking)

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This position is internally known as “Senior Representative, Member Business Practices and Compliance (MPC)” in Herbalife.

Position Summary:

The primary role & responsibility of the Member Business Practices and Compliance (MPC) is to actively represent Malaysia & Singapore Member Business Practices and Compliance department, which enforces the Rules and policies and ensures Distributors conform to the rules set out by the Company.

Responsibilities:

• Ensure that Distributors understand and embrace Herbalife’s Rules and policies to prevent violations, and provide support and guidance in building a sustainable business.
• Conduct training about the Rules and policies to ensure ethical business practices and maintain fairness and integrity.
• Research and investigate Rule violations, collaborating with Distributors, local management, Regional and Worldwide MPC, Legal, and other relevant departments.
• Review, localize, and proofread translations of rules/policies updates from Worldwide or Regional MPC, and implement updates within the target timeline.
• Review materials and assets for compliance with Herbalife’s Rules, policies, and business practices.
• Conduct virtual/physical Nutrition Club visits, provide coaching, and prepare reports. Travel within the country may be required.
• Prepare training materials and conduct training sessions for Distributors and internal staff on Herbalife’s Rules, policies, and practices.
• Handle clerical responsibilities such as correspondence, filing, and computer work.

Qualifications:

• University Graduate or equivalent with at least three years relevant experience, preferably in Customer/Member Services within Multi-level Marketing or related industries such as Banking, Financial Services, Insurance, or BPO Quality Assurance.
• Positive, outgoing personality with enthusiasm and flexibility, capable of working effectively with co-workers and management.
• Self-motivated, detail-oriented, and proactive.
• Excellent verbal & written communication skills in Chinese, English, and Malay. Knowledge of other dialects is a plus.
• Strong presentation, administrative, analytical, interpersonal, and problem-solving skills.
• Proficient in MS Office and computer skills.
• Flexible working hours, including some weekends and overtime.
• Ability to work independently under deadlines while maintaining professionalism in a fast-paced environment.
• Willingness and ability to travel as required.