Sr HR Ops Officer (C&B)

Jabil; Bayan Lepas; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading global manufacturing services company located in Penang is seeking an HR Specialist to provide centralized human resource services including payroll and benefits administration. The ideal candidate should have 5-8 years of experience, a degree, and skills in HRIS management and employee relations. This position focuses on optimizing HR processes and driving continuous improvement within the team.

Qualifications

• 5-8 years of experience in HR services, including payroll and benefits.
• Ability to lead HR projects and initiatives.
• Excellent communication and analytical skills.

Responsibilities

• Serve as a subject matter expert in HR shared services.
• Identify opportunities for process improvement.
• Lead HR projects aligned with organizational objectives.

Skills

Benefits administration

Payroll processing

Employee relations

HRIS management

Advanced problem-solving

Data analysis

Education

University degree

Job description

Job Summary

Under general direction, provides centralized human resource services spanning payroll, benefits, and other transactions. Ensures efficiency of service center operations, technology, and transaction processes. Establishes standards and procedures for handling employee questions, transactions, and administration of human resource programs. Coordinates services with the human resource information systems, human resource program managers, and technology specialists.

Education & Experience

Typically requires 5-8 years of experience. A college or university degree is usually required.

Responsibilities

• Serve as a subject matter expert in specific areas of HR shared services, such as benefits administration, payroll processing, employee relations, or HRIS management.
• Identify opportunities for process improvement within HR shared services, streamline workflows, and implement best practices to enhance efficiency and effectiveness.
• Establish key performance indicators for HR shared services, monitor performance metrics, and prepare reports to track service delivery and identify areas for improvement.
• Lead HR projects and initiatives within the shared services function, from planning and execution to evaluation, ensuring alignment with organizational objectives and timelines.
• Align HR shared services initiatives with the overall HR and organizational strategy, contributing to the achievement of strategic goals and objectives.
• Foster a culture of continuous improvement within HR shared services, encouraging staff to innovate, collaborate, and seek opportunities for enhancing service delivery and customer satisfaction.

Skills / Ability (High Level)

• In-depth knowledge and expertise in areas such as benefits administration, payroll processing, employee relations, HRIS management, or compliance.
• Advanced problem-solving skills to address complex HR issues and challenges, leveraging experience and expertise to find innovative and effective solutions.
• Strong analytical skills to identify opportunities for process improvement, streamline workflows, and implement best practices.
• Ability to lead HR projects and initiatives from conception to completion, including planning, execution, monitoring, and evaluation.
• Excellent communication and influencing skills to effectively convey HR strategies, initiatives, and recommendations to senior leadership, stakeholders, and team members.
• Advanced data analysis skills to interpret HR data, generate insights, and prepare reports to track performance metrics, identify trends, and inform decision-making.

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