Sr Events Specialist

UNAVAILABLE; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global technology market research firm seeks a proactive individual to drive registration and engagement for events across APAC. The role involves utilizing marketing skills and customer service to build relationships and enhance event success, requiring onsite involvement in Malaysia.

Qualifications

• Proficient in Excel for data analysis and reporting.
• Strong analytical skills to interpret and present data.
• Ability to work independently and collaboratively.

Responsibilities

• Secure registrations through follow-up calls and maintain registration lists.
• Build relationships with attendees to foster loyalty.
• Identify target audience groups through marketing channels.

Skills

Data Analysis

Customer Service

Tele-calling

Marketing Acumen

Relationship Building

Tools

Excel

Job description

Overview

We are looking for a proactive individual to help drive registration and engagement for conferences and events across APAC. This role requires a combination of marketing acumen, tele-calling, and customer service skills to build and nurture relationships with attendees and potential leads, contributing to the success of our events. The candidate is also expected to renew and foster relationship with the end user community in the region.

Why IDC ?IDC is the most respected global technology market research firm. We are changing the way the world thinks about the impact of technology on business and society. Our people, data, and analytics create global technology insights that accelerate customer success. IDC has been recognized for five consecutive years (2020, 2021, 2022, 2023, 2024) by the IIAR as the Analyst Firm of the Year which is one of the highest accolades for the technology market research industry.

Our collaborative, innovative and entrepreneurial culture is the perfect place for you to discover your future.

Recruitment Fraud Notice: IDG/IDC would like to inform you that we conduct our formal communications via corporate email, our Applicant Tracking System iCIMS, LinkedIn messaging, or directly by phone. We do not use any other platform (including Telegram, WhatsApp, Signal, text, instant message, etc.) to communicate with prospective candidates. If you receive any communication outside of our formal communications channels, please ignore it and block the sender or caller. In addition, we do not ask candidates to provide sensitive personally identifiable information such as bank account or social security numbers. If you have been contacted by someone claiming to represent a job offer, please report it as potential job fraud to law enforcement.

Responsibilities

• Proactively secure registrations through telephone follow-ups, keeping registration lists up-to-date and providing insightful reports on registrants' demographics, industries, and other key metrics. Track and analyse attendance trends to optimize outreach strategies, following IDC's guidelines.
• Do follow-up and reminder calls to registrants, answer inquiries, and provide event information in a professional and engaging manner. Build lasting relationships with attendees and prospects to foster loyalty and continued engagement with IDC events.
• Identify and engage with target audience groups through effective marketing and communication channels
• Utilize a marketing mentality to identify and capitalize on lead-generation opportunities across various channels, including digital, social media, and email, aiming to encourage event registration and drive audience expansion.
• Develop and maintain a well-organized and detailed contact database for IDC's
• Gather feedback from attendees to enhance the event experience, identifying opportunities to improve content, services, and attendee satisfaction in future events.
• Work closely with the marketing and events team to contribute ideas, develop strategies, and implement improvements based on attendee insights and feedback to support and elevate IDC's event goals.

Qualifications

• Proficient in using Excel for data analysis, reporting, and creating actionable insights.
• Experience in handling large datasets and extracting relevant information efficiently.
• Strong analytical skills with the ability to interpret and present data effectively.
• Ability to work independently while collaborating effectively with the team, including the flexibility to occasionally attend events outside standard working hours.
• The candidate will be based in Malaysia and this position requires a 100% onsite involvement.

IDC is an Equal Opportunity Employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, handicap, race, color, religion, gender, gender identity and expression, ancestry, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or other categories protected by law.