Sr Customer Service Representative

Thermo Fisher Scientific Inc.; Selangor; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player seeks a dedicated Customer Service professional to enhance sales support through efficient order processing and customer engagement. In this dynamic role, you will manage quotations, tenders, and customer inquiries, ensuring a seamless experience from order to delivery. The ideal candidate will possess a science-related degree and have a strong background in customer service, showcasing excellent communication skills in both English and BM. Join a forward-thinking company committed to making the world healthier and safer, and be part of a team that values efficiency and customer satisfaction.

Qualifications

• 1-2 years experience in Customer Service and order processing preferred.
• Proficient in English and BM communication skills.

Responsibilities

• Support sales activities through quotations, tenders, and order management.
• Handle enquiries and manage customer orders till delivery.

Skills

Customer Service

Order Processing

Communication Skills

Multi-tasking

Teamwork

Positive Attitude

Time Management

Education

Degree/Diploma in Science-related Field

Tools

SAP

Microsoft Excel

Microsoft Office

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Fisher Scientific Malaysia is one of the well-established service providers in offering various scientific product portfolios to the local market to support applications such as research and development, quality assurance, pilot plant, and some level of production scale. The versatility of the product offering allows the company to serve a vast market segmentation, ultimately meeting our Organization Mission in making the world healthier, cleaner, and safer. Customer Service plays an important role in coordinating and completing the end-to-end process in commercial operations and contributing to teamwork to deliver an excellent customer experience and achieve the company's annual revenue commitment.

POSITION SUMMARY:

To support sales activities through quotations, tenders, managing e-platforms for tender submission & e-bidding, handling enquiries from various media & sources, and managing customers’ orders till delivery. The key goal is to meet the needs of the business and customers with efficiency and effectiveness, ultimately achieving customer satisfaction and the customer-centric focus and goals/AOP set by the company.

Minimum Requirements/Qualifications:

• Degree/Diploma in a science-related field is preferred.
• At least 1 to 2 years of experience in Customer Service and order processing (handling end-to-end transactions from Quote to Bill) is preferred.
• Proficient in BM & English communication and written skills.
• Preference for proficiency in the SAP system.
• Proficient in MS Excel and other Microsoft Office applications.
• Able to work independently and well in a team environment.
• Positive attitude and willingness to learn.
• Ability to multi-task, prioritize, and manage time effectively to meet customer commitments in a fast-paced and dynamic environment.