Sports Department Manager (Decathlon Melaka Sentral)

Decathlon Malaysia; Hang Tuah Jaya Municipal Council; On-site; MYR 200,000 - 250,000; Full time

Job summary

Decathlon Malaysia is seeking a passionate store manager for their new location in Melaka Sentral. Responsibilities include team leadership, customer engagement, and implementing the company's commercial strategies to enhance both sales and customer satisfaction. This is a unique opportunity for sports enthusiasts to thrive in a dynamic retail environment.

Qualifications

• Ability to understand technical features of products and make recommendations.
• Experience in recruiting and developing team members.
• Skills in market analysis and commercial strategy formulation.

Responsibilities

• Ensure customer satisfaction and team performance.
• Manage scheduling to meet sales needs.
• Set annual objectives and analyze market performance.

Skills

Customer service

Team management

Sales strategy

Safety standards

Job description

The World's Largest Sports Retailer is recruiting passionate sports enthusiasts to join our team at our newest store in Melaka Sentral, Melaka, opening soon!

If you're ready to experience sports retail like never before, this could be the perfect role for you!

We believe in empowering our team with the freedom to innovate, decide, and act. If you're a game changer and a sports enthusiast, we'd love to have you on board!

This role involves ensuring long-term customer satisfaction, team development, economic performance, and implementing Decathlon Malaysia's local commercial policies.

Your Responsibilities:

1. To Customers:
   • Understand the technical features and benefits of products to offer appropriate recommendations to customers.
   • Manage team availability to meet sales activity needs through effective scheduling.
   • Encourage customer registration for loyalty programs to enhance customer information.
2. To The Team:
   • Recruit sports talents with a sense of service, vitality, and practicality.
   • Ensure the team structure aligns with Decathlon Malaysia's commercial policies and targets.
   • Develop team members' skills and confidence through regular coaching and meetings.
   • Create training and development plans for the team.
   • Maintain standard employment processes.
3. To The Company:
   • Set and propose annual objectives approved by leadership.
   • Analyze the local market and develop commercial policies for each sport.
   • Decide store layout and product range to reflect commercial strategies.
   • Forecast and manage economic performance, implementing improvement actions.
   • Utilize resources and tools to maximize sales.
   • Manage the customer sports experience to encourage discovery and innovation.
   • Design store layout according to implantation principles and maintain it for customer satisfaction.
   • Ensure stock accuracy and availability through automated systems.
4. For Safety of People and Goods:
   • Enforce safety standards within the department.
   • Implement security procedures to prevent shrinkage.
   • Train the team on safety basics.
   • Observe product safety policies, including traceability and expiry dates.
   • Lead the store as duty manager when required.
5. Development and Complementary Skills:
   • Manage personal development and training plans.
   • Participate in and develop training skills to become a trainer.
   • Support teammates' skill improvement alongside leadership.