Sports Advisor Part Time (Decathlon Pearl Point,Old Klang Road-KL)

Decathlon Malaysia; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Part time

Job summary

A leading sports retailer in Kuala Lumpur is looking for passionate individuals to join their team as Sports Advisors. This role focuses on delivering excellent customer service, understanding product features, and promoting sports experiences. Ideal for students or anyone seeking flexible hours and a career in retail. Opportunities for growth and development available.

Qualifications

• Passion for sports and customer service.
• Ability to handle customer inquiries and complaints effectively.
• Willingness to learn and adapt.

Responsibilities

• Welcome customers in a professional manner.
• Ensure customer satisfaction and find solutions for complaints.
• Know technical features of products to assist customers.

Job description

Overview

The World's Largest Sports Retailer is recruiting Passionate Sports People to Join Our Team at Our Newest Decathlon Store at Pearl Point Shopping Centre, Old Klang Road, Kuala Lumpur, which is Opening Soon!

LOVE SPORT? CUSTOMER FOCUSED? LOOKING FOR A RETAIL CAREER WITH A DIFFERENCE?

A STUDENT?

OR A SECOND JOB WITH FLEXIBLE HOURS?

IF YES, THIS COULD BE THE PERFECT ROLE FOR YOU!

As a Sports Advisor, your role is to ensure all customers leave our stores ‘satisfied or satisfied’. From a friendly and professional welcome through to a quick and easy payment process, your role is to always deliver a 5 star shopping experience. Decathlon heavily invests in the development of teammates so that those who want to build careers within the business are able to flourish within their roles. Whether you’re a student looking for a part-time role, or perhaps someone looking for a complete career change, Decathlon can cater for all.

Responsibilities

1. To Customers

• Welcome customers in a professional manner
• Fully commit to the satisfaction of every customer and determine a suitable solution for every situation (returns, complaints, checkout etc.)
• To know the technical features of Decathlon products and user benefits to offer customers appropriate products and services, regardless of whether they are in range
• Develop the network of customers both in store and online, to know them better and establish a personal relationship
• Pass on sports passion and help customers discover new sports
• Improve and develop customer information by encouraging the subscription/registration of loyalty card to customers

2. To Decathlon Malaysia

• To know the ambition of the department and take action with the team to achieve it
• Promote innovation and sports experience in store
• Boost Decathlon Malaysia best sales by using resources and commercial tools
• To put together the layout in store in accordance with implantation principles and guideline
• Produce high-quality implantation's based on Satisfied Customer Family (FCS)
• Maintain the layout with good facing to make customers satisfied
• To make sure that stock is accurate and available by using the automatic replenishment system

3. For Safety of People and Goods

• Enforce basic safety and security standards in the departments
• To know and enforce the preventive and operating guidelines regarding fire safety and evacuation procedures

4. Development and Complementary Skills

• Participate in training, develop the training skills