Sports Advisor Part Time (Decathlon KLGCC Mall)

Decathlon Malaysia; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Part time

Job summary

A leading sports retailer is seeking a Part-Time Sports Advisor at KLGCC Mall, Kuala Lumpur. The role involves ensuring customer satisfaction and delivering a 5-star shopping experience. Ideal candidates will have a strong service focus, communication skills, and a passion for sports. The role is suited for students or those looking for part-time work. Training provided to develop skills.

Qualifications

• Strong communication skills in English and Bahasa Malaysia (written and spoken); other languages are a plus.
• Customer-centric with a strong sense of service.
• Willingness to help others, responsible, self-motivated, adaptable.

Responsibilities

• Welcome customers professionally to ensure satisfaction.
• Provide suitable solutions for returns, complaints, and checkout.
• Know technical features of products for effective recommendations.

Skills

Customer Service

Communication

Education

Bachelor’s Degree or Diploma

Job description

Mission

The World's Largest Sports Retailer is recruiting Passionate Sports People to Join Our Team at Decathlon KLGCC Mall, Kuala Lumpur, which is Opening Soon!

Kickstart your career with us at Decathlon KLGCC Mall, where lifestyle meets prestige!

We’re on the lookout for Part-Timers with sports expertise who are energetic, passionate, and ready to deliver premium experiences in line with our vibrant community and catchment.

Be part of a workplace surrounded by an award-winning golf course and the Sime Darby Convention Centre, right in the heart of the prestigious KLGCC Resort.

Join us and bring your passion for sports, and grow with a store that will uniquely blend sports and prestige.

Your Responsibilities

As a Sports Advisor, your role is to ensure all customers leave our stores ‘satisfied or very satisfied’. From a friendly and professional welcome through to a quick and easy payment process, your role is to always deliver a 5-star shopping experience. Decathlon invests heavily in the development of teammates so those who want to build careers within the business can flourish. Whether you’re a student looking for a part-time role or someone seeking a career change, Decathlon caters to all.

• To Customers
• Welcome customers professionally
• Ensure customer satisfaction by providing suitable solutions for returns, complaints, checkout, etc.
• Know the technical features and user benefits of Decathlon products to offer appropriate recommendations, regardless of product range
• Develop and maintain customer relationships both in-store and online
• Pass on sports passion and help customers discover new sports
• Encourage subscription/registration of loyalty cards to enhance customer information

• To Decathlon Malaysia
• Understand departmental goals and work with the team to achieve them
• Promote innovation and sports experiences in-store
• Use resources and tools to boost sales
• Arrange store layout following implantation principles and guidelines
• Ensure high-quality store layout and presentation
• Maintain stock accuracy and availability using the automatic replenishment system

Safety of People and Goods

• Enforce safety and security standards
• Know and implement fire safety and evacuation procedures

Development and Skills

• Participate in training to develop skills

Profile

Requirements

• Students or those seeking part-time positions encouraged to apply
• Hourly rate of RM13.56
• Strong communication skills in English and Bahasa Malaysia (written and spoken); other languages are a plus
• Bachelor’s Degree or Diploma required
• Customer-centric with a strong sense of service
• Willingness to help others, responsible, self-motivated, adaptable
• Human-first attitude with high communication skills
• Digitally savvy
• Able to work as part of a team during busy times (weekends and holidays)

Skills

• Customer Service
• Communication