Sports Advisor Part Time (Decathlon Gurney Paragon)-All Sports

Decathlon Malaysia; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

Join a leading sports retailer as a Sports Advisor in Penang, ensuring an outstanding shopping experience for customers while promoting and selling Decathlon’s products. This full-time position emphasizes customer service, sports knowledge, and personal development within a vibrant retail environment.

Qualifications

• Passionate about sports and customer service.
• Ability to recommend products based on customer needs.

Responsibilities

• Welcome and assist customers professionally.
• Ensure high customer satisfaction and handle complaints.
• Promote company sales and maintain store layout.

Skills

Customer Service

Product Knowledge

Sales Techniques

Communication

Job description

The World's Largest Sports Retailer is recruiting passionate sports enthusiasts - Join Our Decathlon Penang Store at Gurney Paragon!

LOVE SPORT? CUSTOMER FOCUSED? LOOKING FOR A RETAIL CAREER WITH A DIFFERENCE? A FULL-TIME ROLE?

IF YOU ARE READY TO LIVE AN EXPERIENCE OF A LIFETIME, THIS COULD BE THE PERFECT ROLE FOR YOU!

As a Sports Advisor (Sales), or Sports Advisor as we call it, your role is to ensure all customers leave our stores feeling satisfied. From a friendly and professional welcome to a quick and easy payment process, your goal is to deliver a 5-star shopping experience. Decathlon invests heavily in the development of its teammates so those who wish to build a career within the company can thrive.

Responsibilities:

1. To Customers
2. Welcome customers professionally.
3. Fully commit to customer satisfaction and find suitable solutions for returns, complaints, checkout, etc.
4. Know the technical features of Decathlon products and their benefits to recommend appropriate products and services.
5. Develop a network of customers both in-store and online to understand their needs and build personal relationships.
6. Pass on sports passion and help customers discover new sports.
7. Encourage customers to subscribe or register for the loyalty card to improve customer information.

To Decathlon Malaysia

1. Understand departmental goals and work with the team to achieve them.
2. Promote innovation and enhance the in-store sports experience.
3. Boost Decathlon Malaysia's sales using available resources and tools.
4. Arrange the store layout according to implantation principles and guidelines.
5. Create high-quality displays based on the Satisfied Customer Family (FCS) concept.
6. Maintain the store layout to ensure good product facing and customer satisfaction.
7. Ensure stock accuracy and availability using the automatic replenishment system.

Safety of People and Goods

1. Enforce safety and security standards within the departments.
2. Know and adhere to fire safety and evacuation procedures.

Development and Skills Enhancement

1. Understand and manage personal development and training plans.
2. Participate in training sessions, develop training skills, and potentially become a trainer.
3. Improve team members' skills in collaboration with the leader.