Sports Advisor Part Time-Decathlon Connect Aeon Cheras

Decathlon Malaysia; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Part time

Job summary

A leading sports retailer is seeking a Sports Advisor in Kuala Lumpur. This role involves ensuring customer satisfaction, handling transactions, and sharing a passion for sports. Ideal for students or those seeking part-time work, the position offers flexible hours and a competitive hourly wage of RM13.56. Applicants should have strong communication skills in English and Bahasa Malaysia. Training and development opportunities are provided.

Qualifications

• Strong communication skills in English and Bahasa Malaysia, other languages are a plus.
• Customer-centric with a high level of service orientation.
• Responsible and self-motivated, adaptable to fast-paced environments.

Responsibilities

• Welcome customers and ensure their satisfaction.
• Handle returns, complaints, and checkout efficiently.
• Educate customers on product offerings and benefits.

Skills

Teamwork

Agility

Leadership

Communication

Education

Bachelor's Degree or Diploma

Job description

Mission

The World's Largest Sports Retailer is recruiting passionate sports enthusiasts to join our Decathlon Connect Team at Aeon Cheras, opening soon!

Decathlon Connect Aeon Cheras is our new concept store launching. While our current mega stores offer a full retail sports experience, our Connect stores will provide a complete range of products and services with a more personalized approach to meet all your sports needs. Although smaller in size, our commitment remains strong, and your satisfaction is our priority.

We believe people are at the heart of our business, innovation is endless, and the freedom to decide and act is vital in building a strong workforce. Game changers and sports enthusiasts, our doors are wide open for you!

LOVE SPORT? CUSTOMER FOCUSED? LOOKING FOR A RETAIL CAREER WITH A DIFFERENCE?

Are you a student or seeking a second job with flexible hours? If yes, this could be the perfect role for you!

As a Sports Advisor, your role is to ensure all customers leave our stores satisfied. From a friendly welcome to a quick and easy payment process, your goal is to deliver a 5-star shopping experience. Decathlon invests heavily in teammate development, supporting those who want to build a career within the business. Whether you're a student or looking for a career change, Decathlon caters to all.

Responsibilities

• Welcome customers professionally and ensure their satisfaction.
• Handle returns, complaints, and checkout processes effectively.
• Educate customers on omni-channel brand offerings and products.
• Know the technical features and benefits of Decathlon products to recommend suitable options.
• Develop personal relationships with customers both in-store and online.
• Pass on sports passion and help customers discover new sports.
• Encourage subscription/registration for loyalty programs.
• Participate in community sports events around the store.
• Align with the department's goals and work with the team to achieve them.
• Promote innovation and enhance the sports experience in-store.
• Utilize resources and commercial tools to boost sales.
• Maintain proper store layout and product placement according to guidelines.
• Ensure stock accuracy and availability using the replenishment system.
• Raise awareness about Decathlon Connect among stakeholders.
• Enforce safety and security standards to protect people and goods.
• Participate in safety drills and adhere to fire safety and evacuation procedures.
• Implement security procedures to prevent shrinkage.
• Follow product safety policies regarding sensitive items and expiry dates.
• Manage personal development and participate in training programs.
• Assist in training teammates and improving team skills.

Profile

Requirements

• Students or individuals seeking part-time roles are encouraged to apply.
• Hourly rate: RM13.56
• Strong communication skills in English and Bahasa Malaysia (written and spoken); other languages are a plus.
• Bachelor's Degree or Diploma required.
• Customer-centric with a high level of service orientation.
• Willingness to help others, including teammates and customers.
• Responsible, self-motivated, and adaptable to a fast-paced environment.
• Human-first attitude with excellent communication skills.
• Digitally savvy.
• Ability to work as part of a team during busy times (weekends and holidays).

Skills

• Teamwork
• Agility
• Leadership
• Communication