Sports Advisor Full Time (Pop Up Store-Queensbay Mall)

Decathlon Malaysia; Nibong Tebal; On-site; MYR 24,000 - 36,000; Full time

Job summary

Decathlon Malaysia is seeking a passionate Sports Advisor for their Pop Up Store at Queensbay Mall, Penang. This full-time role centers on ensuring a 5-star shopping experience through excellent customer service and technical knowledge of products. Ideal candidates are service-oriented, adaptable, and fluent in English and Bahasa Malaysia.

Qualifications

• Communication skills in English and Bahasa Malaysia required.
• Open to fresh graduates and experienced candidates.
• Ability to work during weekends and holidays.

Responsibilities

• Welcome customers professionally and ensure satisfaction.
• Develop customer relationships and encourage loyalty card subscriptions.
• Maintain stock accuracy and enforce safety standards.

Skills

Sportive

Leadership

Teamwork

Customer Service

Education

Bachelor's Degree or Diploma

Job description

Mission

The World's Largest Sports Retailer is recruiting Passionate Sports People to Join Our Team at our Pop Up Store at Queensbay Mall, Penang!

LOVE SPORT? CUSTOMER FOCUSED? LOOKING FOR A RETAIL CAREER WITH A DIFFERENCE? A FULL-TIME ROLE?

IF YOU ARE READY TO LIVE AN EXPERIENCE OF A LIFETIME, THIS COULD BE THE PERFECT ROLE FOR YOU!

As a Sports Advisor (Sales), your role is to ensure all customers leave our stores satisfied. From a friendly welcome to a quick and easy payment process, you will deliver a 5-star shopping experience. Decathlon invests heavily in teammate development, enabling those who wish to build a career within the company to flourish.

Responsibilities

• Welcome customers professionally.
• Ensure customer satisfaction by providing suitable solutions for returns, complaints, and checkout.
• Know the technical features and benefits of Decathlon products to recommend appropriate products and services.
• Develop customer relationships both in-store and online.
• Pass on sports passion and help customers discover new sports.
• Encourage loyalty card subscriptions to enhance customer information.
• Align with Decathlon Malaysia's goals and promote store innovation and sports experiences.
• Use resources and tools to boost sales.
• Arrange store layout according to guidelines to ensure high-quality presentation.
• Maintain stock accuracy and availability using the replenishment system.
• Enforce safety and security standards to protect people and goods.
• Participate in training and develop skills to become a trainer.

Profile

Requirements

• Strong communication skills in English and Bahasa Malaysia (written and spoken); additional languages are a plus.
• Bachelor's Degree or Diploma required.
• Open to fresh graduates and experienced candidates.
• Customer-centric with a strong sense of service.
• Willing to help others, both teammates and customers.
• Responsible, self-motivated, and adaptable to a fast-paced environment.
• Human-first mindset with excellent communication skills.
• Available to work during weekends and holidays.
• Digitally savvy.

Skills

• Sportive
• Leadership
• Teamwork
• Customer Service