Sports Advisor Full Time (Decathlon Petaling Jaya)

Decathlon Malaysia; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking enthusiastic Sports Advisors to provide exceptional customer experiences. In this full-time role, you will engage with customers, ensuring they leave satisfied and informed about our products. With a focus on personal growth, this company invests heavily in its team members, offering opportunities for career advancement. If you are passionate about sports, customer service, and teamwork, this is your chance to thrive in a dynamic retail environment. Join a team that values your contributions and helps you develop your skills while promoting a love for sports.

Qualifications

• Strong communication skills in English and Bahasa Malaysia are essential.
• Customer-centric with a strong sense of service.

Responsibilities

• Welcome customers professionally and ensure their satisfaction.
• Promote innovation and sports experience in store.
• Participate in training and develop training skills.

Skills

Communication Skills

Customer Service

Leadership

Teamwork

Digital Savvy

Education

Bachelor’s Degree

Diploma

Job description

Mission

LOVE SPORT? CUSTOMER FOCUSED? LOOKING FOR A RETAIL CAREER WITH A DIFFERENCE? A FULL TIME ROLE?

IF YOU ARE READY TO LIVE AN EXPERIENCE OF A LIFETIME THIS COULD BE THE PERFECT ROLE FOR YOU!

As a Sports Advisor(Sales), (or Sports Advisor, as we call it) your role is to ensure all customers leave our stores ‘satisfied or satisfied’. From a friendly and professional welcome through to a quick and easy payment process, your role is to always deliver a 5 star shopping experience. Decathlon heavily invests in the development of teammates so that those who want to build careers within the business are able to flourish within their roles.

Responsibilities

1. To Customers
   • Welcome customers in a professional manner.
   • Fully commit to the satisfaction of every customer and determine a suitable solution for every situation (returns, complaints, checkout etc.)
   • To know the technical features of Decathlon products and user benefits to offer customers appropriate products and services, regardless of whether they are in range.
   • Develop the network of customers both in store and online, to know them better and establish a personal relationship.
   • Pass on sports passion and help customers discover new sports.
   • Improve and develop customer information by encouraging the subscription/registration of loyalty card to customers.
2. To Decathlon Malaysia
   • To know the ambition of the department and take action with the team to achieve it.
   • Promote innovation and sports experience in store.
   • Boost Decathlon Malaysia best sales by using resources and commercial tools.
   • To put together the layout in store in accordance with implantation principles and guideline.
   • Produce high-quality implantation based on Satisfied Customer Family (FCS).
   • Maintain the layout with good facing to make customers satisfied.
   • To make sure that stock is accurate and available by using the automatic replenishment system.
3. For Safety of People and Goods
   • Enforce basic safety and security standards in the departments.
   • To know and enforce the preventive and operating guidelines regarding fire safety and evacuation procedures.
4. Development and Complementary Skills
   • Participate in training, develop the training skills and become a trainer.

Profile

• Strong communication skills in English and Bahasa Malaysia (written and spoken) are essential. Other languages are a plus.
• Minimum qualifications Bachelor’s Degree/Diploma is required.
• Fresh Graduates to more experienced candidates are encouraged to apply.
• Customer-centric with a strong sense of service.
• Willingness to help others, both teammates and customers/users.
• Responsible, self-motivated, and adaptable in a fast-paced and agile environment.
• Human-First with a high level of demand and communication skills.
• Able to work as part of a team during the busiest times (weekends and holidays).
• Digitally Savvy

Skills

Leadership, vitality, authenticity, teamwork, sportive, generosity