Sports Advisor Full Time (Decathlon MYTown)

Decathlon Malaysia; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

An established industry player is seeking enthusiastic Sports Advisors to join their team. In this dynamic role, you will create memorable shopping experiences by providing exceptional customer service and sharing your passion for sports. You will engage with customers, understand their needs, and help them discover the right products. This role offers a unique opportunity to grow within a supportive environment that values personal development and teamwork. If you love sports and are eager to make a difference in the retail landscape, this is the perfect opportunity for you!

Qualifications

• Strong communication skills in English and Bahasa Malaysia are essential.
• Minimum qualifications: Bachelor's Degree/Diploma is required.

Responsibilities

• Welcome customers professionally and ensure their satisfaction.
• Promote innovation and sports experience in store.

Skills

Strong communication skills

Customer-centric service

Team Work

Leadership

Digitally Savvy

Education

Bachelor's Degree/Diploma

Job description

Mission

LOVE SPORT? CUSTOMER FOCUSED? LOOKING FOR A RETAIL CAREER WITH A DIFFERENCE? A FULL TIME ROLE?

IF YOU ARE READY TO LIVE AN EXPERIENCE OF A LIFETIME THIS COULD BE THE PERFECT ROLE FOR YOU!

As a Sports Advisor (Sales), (or Sports Advisor, as we call it) your role is to ensure all customers leave our stores ‘satisfied or satisfied’. From a friendly and professional welcome through to a quick and easy payment process, your role is to always deliver a 5-star shopping experience. Decathlon heavily invests in the development of teammates so that those who want to build careers within the business are able to flourish within their roles.

Responsibilities

1. To Customers
   • Welcome customers in a professional manner.
   • Fully commit to the satisfaction of every customer and determine a suitable solution for every situation (returns, complaints, checkout etc.).
   • Know the technical features of Decathlon products and user benefits to offer customers appropriate products and services, regardless of whether they are in range.
   • Develop the network of customers both in store and online, to know them better and establish a personal relationship.
   • Pass on sports passion and help customers discover new sports.
   • Improve and develop customer information by encouraging the subscription/registration of loyalty card to customers.
2. To Decathlon Malaysia
   • Know the ambition of the department and take action with the team to achieve it.
   • Promote innovation and sports experience in store.
   • Boost Decathlon Malaysia best sales by using resources and commercial tools.
   • Put together the layout in store in accordance with implantation principles and guidelines.
   • Produce high-quality implantation based on Satisfied Customer Family (FCS).
   • Maintain the layout with good facing to make customers satisfied.
   • Ensure stock is accurate and available by using the automatic replenishment system.
3. For Safety of People and Goods
   • Enforce basic safety and security standards in the departments.
   • Know and enforce the preventive and operating guidelines regarding fire safety and evacuation procedures.
4. Development and Complementary Skills
   • Participate in training, develop training skills, and become a trainer.

Profile

• Strong communication skills in English and Bahasa Malaysia (written and spoken) are essential. Other languages are a plus.
• Minimum qualifications: Bachelor's Degree/Diploma is required.
• Fresh Graduates to more experienced candidates are encouraged to apply.
• Customer-centric with a strong sense of service.
• Willingness to help others, both teammates and customers/users.
• Responsible, self-motivated, and adaptable in a fast-paced and agile environment.
• Human-First with a high level of demand and communication skills.
• Able to work as part of the team during the busiest times (weekends and holidays).
• Digitally Savvy.

Skills

• Leadership
• Sportive
• Team Work
• Vitality
• Authenticity
• Generosity