Sports Advisor Full Time (Decathlon Melaka Sentral)

Decathlon Malaysia; Hang Tuah Jaya Municipal Council; On-site; MYR 100,000 - 150,000; Full time

Job summary

Decathlon Malaysia is seeking a passionate Sports Advisor for their new store in Melaka Sentral. This full-time role focuses on delivering exceptional customer service, promoting sports, and ensuring a vibrant shopping experience. Ideal candidates are customer-centric, adaptable, and possess strong communication skills in English and Bahasa Malaysia.

Qualifications

• Strong communication skills in English and Bahasa Malaysia.
• Minimum qualification: Diploma.
• Customer-centric with a strong sense of service.

Responsibilities

• Welcome customers and ensure satisfaction.
• Promote innovation and enhance the in-store experience.
• Maintain stock accuracy and store presentation.

Skills

Leadership

Teamwork

Communication

Customer Service

Education

Diploma

Job description

Mission

The World's Largest Sports Retailer is recruiting Passionate Sports People to Join Our Team at Our Newest Store in Melaka Sentral, Melaka, which is opening soon!

LOVE SPORT? CUSTOMER FOCUSED? LOOKING FOR A RETAIL CAREER WITH A DIFFERENCE? A FULL-TIME ROLE?

IF YOU ARE READY TO LIVE AN EXPERIENCE OF A LIFETIME, THIS COULD BE THE PERFECT ROLE FOR YOU!

As a Sports Advisor (Sales), your role is to ensure all customers leave our stores satisfied. From a friendly and professional welcome to a quick and easy payment process, your goal is to always deliver a 5-star shopping experience. Decathlon invests heavily in the development of teammates to help those who want to build careers within the business flourish.

Your Responsibilities

1. To Customers
   • Welcome customers professionally.
   • Fully commit to customer satisfaction and find suitable solutions for situations like returns, complaints, and checkout.
   • Know the features and benefits of Decathlon products to offer appropriate products and services.
   • Develop relationships with customers both in-store and online.
   • Pass on sports passion and help customers discover new sports.
   • Encourage subscription/registration for loyalty programs to enhance customer information.
2. To Decathlon Malaysia
   • Understand the department's goals and work with the team to achieve them.
   • Promote innovation and enhance the sports experience in-store.
   • Utilize resources and tools to boost sales.
   • Arrange store layout according to guidelines.
   • Ensure high-quality store presentation based on Customer Satisfaction principles.
   • Maintain stock accuracy and availability using the replenishment system.
3. Safety of People and Goods
   • Enforce safety and security standards.
   • Know and implement fire safety and evacuation procedures.
4. Development and Skills Enhancement
   • Participate in training and develop skills to become a trainer.

Profile

• Strong communication skills in English and Bahasa Malaysia (written and spoken); additional languages are a plus.
• Minimum qualification: Diploma.
• Open to fresh graduates and experienced candidates.
• Customer-centric with a strong sense of service.
• Willing to help others, including teammates and customers.
• Responsible, self-motivated, and adaptable to a fast-paced environment.
• Human-first mindset with high communication skills.
• Able to work as part of a team during busy times (weekends and holidays).
• Digitally savvy.

Skills

• Leadership
• Sportive
• Teamwork
• Vitality
• Authenticity
• Generosity