Sports Advisor Full Time – Decathlon Klippa Batu Kawan-All Sports

Decathlon Malaysia; Simpang Ampat; On-site; MYR 100,000 - 150,000; Full time

Job summary

Decathlon Malaysia is seeking Sports Advisors for their new store in Batu Kawan. The position focuses on delivering exceptional customer service and fostering a positive shopping experience. Candidates should possess strong communication skills, be customer-centric, and have the ability to work in a dynamic retail environment.

Qualifications

• Strong communication skills in English and Bahasa Malaysia.
• Open to fresh graduates and experienced candidates.
• Customer-centric and responsible.

Responsibilities

• Welcome customers and ensure satisfaction.
• Educate customers on product features.
• Participate in local sports community events.

Skills

Communication

Customer Service

Adaptability

Digital Savvy

Education

Bachelor's Degree or Diploma

Job description

Mission

The World's Largest Sports Retailer is recruiting passionate sports enthusiasts for our new Decathlon store in Batu Kawan!

Would you like to build a rewarding career in retail centered around sports? Game changers and sports lovers, our doors are wide open for you!

Klippa Shopping Centre - Decathlon Batu Kawan

• The hub of the growing Batu Kawan township
• A retail-anchored meeting destination

As a Sports Advisor (Sales), or Sports Advisor as we call it, your role is to ensure all customers leave our stores satisfied. From a friendly and professional welcome to a quick and easy payment process, you are to deliver a 5-star shopping experience. Decathlon invests heavily in teammate development, enabling those who want to build a career within the business to flourish.

Responsibilities

• Welcome customers professionally.
• Ensure customer satisfaction and resolve issues related to returns, complaints, and checkout efficiently.
• Educate customers on omni-channel brand offerings and product features.
• Know the technical features and benefits of Decathlon products to recommend suitable products.
• Develop customer relationships both in-store and online.
• Passionately share sports knowledge and help customers discover new sports.
• Encourage loyalty card subscriptions to enhance customer information.
• Participate in local sports community events.
• Align with Decathlon Malaysia’s goals and promote store innovation.
• Use resources and tools to boost sales.
• Arrange store layout according to guidelines and ensure it is attractive and functional.
• Maintain stock accuracy and availability using the replenishment system.
• Promote awareness of Decathlon Connect among stakeholders.
• Enforce safety and security standards, including fire safety, security procedures, and product safety policies.
• Participate in personal and team development plans and training sessions.

Profile

What We Are Looking For

• Strong communication skills in English and Bahasa Malaysia (written and spoken); other languages are a plus.
• Minimum qualification: Bachelor's Degree or Diploma.
• Open to fresh graduates and experienced candidates.
• Customer-centric with a strong sense of service.
• Willing to assist others, both teammates and customers.
• Responsible, self-motivated, and adaptable to a fast-paced environment.
• Human-first attitude with excellent communication skills.
• Ability to work as part of a team during busy times (weekends and holidays).
• Digitally savvy.