Sports Advisor Full Time (Decathlon KL East Mall)

Decathlon Malaysia; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in sports retail seeks a Sports Advisor to enhance customer experiences and ensure satisfaction. The role involves welcoming customers, providing solutions, and sharing the passion for sports. Ideal candidates will possess strong communication skills, a customer-centric mindset, and adaptability to a fast-paced environment.

Qualifications

• Strong communication skills in English and Bahasa Malaysia.
• Customer-centric with a strong service mindset.
• Open to fresh graduates and experienced candidates.

Responsibilities

• Ensure customer satisfaction by providing solutions for returns, complaints, and checkout.
• Develop a network of customers and pass on sports passion.
• Align with Decathlon's goals and enhance the in-store sports experience.

Skills

Leadership

Sportive

Teamwork

Vitality

Authenticity

Generosity

Education

Bachelor's Degree or Diploma

Job description

Mission

LOVE SPORT? CUSTOMER FOCUSED? LOOKING FOR A RETAIL CAREER WITH A DIFFERENCE? A FULL TIME ROLE?

IF YOU ARE READY TO LIVE AN EXPERIENCE OF A LIFETIME, THIS COULD BE THE PERFECT ROLE FOR YOU!

As a Sports Advisor (Sales), your role is to ensure all customers leave our stores satisfied. From a friendly and professional welcome to a quick and easy payment process, your goal is to deliver a 5-star shopping experience. Decathlon invests heavily in the development of teammates to help those who wish to build careers within the business flourish.

Responsibilities

• Welcome customers professionally.
• Ensure customer satisfaction by providing suitable solutions for returns, complaints, checkout, etc.
• Know the technical features and benefits of Decathlon products to recommend appropriate products and services.
• Develop a network of customers both in-store and online to build personal relationships.
• Pass on sports passion and help customers discover new sports.
• Encourage customers to subscribe/register for the loyalty card to improve customer information.
• Align with Decathlon Malaysia's goals and collaborate with the team to achieve them.
• Promote innovation and enhance the sports experience in-store.
• Increase sales by utilizing available resources and commercial tools.
• Arrange the store layout according to implantation principles and guidelines.
• Create high-quality store layouts based on the Satisfied Customer Family (FCS) concept.
• Maintain attractive store facing to ensure customer satisfaction.
• Ensure stock accuracy and availability using the automatic replenishment system.
• Enforce safety and security standards to protect people and goods.
• Understand and implement fire safety and evacuation procedures.
• Participate in training to develop skills and potentially become a trainer.

Profile

• Strong communication skills in English and Bahasa Malaysia (written and spoken); additional languages are a plus.
• Minimum qualification: Bachelor's Degree or Diploma.
• Open to fresh graduates and experienced candidates.
• Customer-centric with a strong service mindset.
• Willing to help others, including teammates and customers.
• Responsible, self-motivated, and adaptable to a fast-paced, agile environment.
• Human-first attitude with high communication skills.
• Ability to work as part of a team during busy times (weekends and holidays).
• Digitally savvy.

Skills

• Leadership
• Sportive
• Teamwork
• Vitality
• Authenticity
• Generosity