Sports Advisor Full Time (Decathlon Gurney Paragon)

Decathlon Malaysia; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading sports retailer in Penang is looking for a Sports Advisor to enhance customer satisfaction and promote sports. The role involves welcoming customers, helping them with product knowledge, and ensuring a 5-star shopping experience. Ideal candidates are passionate about sports and customer service, and enjoy working in a team-focused environment that supports career development.

Qualifications

• Passion for sports and customer service.
• Ability to provide solutions for customer queries and complaints.
• Knowledge of Decathlon products and their benefits.

Responsibilities

• Welcome customers professionally.
• Commit to customer satisfaction.
• Promote innovation in the store and boost sales.

Skills

Customer service orientation

Product knowledge

Communication skills

Job description

Overview

The Worlds Largest Sports Retailer is recruiting passionate sports people-At Our Decathlon Penang Store at Gurney Paragon!

LOVE SPORT? CUSTOMER FOCUSED? LOOKING FOR A RETAIL CAREER WITH A DIFFERENCE? A FULL TIME ROLE?

IF YOU ARE READY TO LIVE AN EXPERIENCE OF A LIFETIME THIS COULD BE THE PERFECT ROLE FOR YOU!

As a Sports Advisor(Sales), (or Sports Advisor, as we call it) your role is to ensure all customers leave our stores ‘satisfied or satisfied’. From a friendly and professional welcome through to a quick and easy payment process, your role is to always deliver a 5 star shopping experience. Decathlon heavily invests in the development of teammates so that those who want to build careers within the business are able to flourish within their roles.

Responsibilities:

1.To Customers

• Welcome customers in a professional manner.
• Fully commit to the satisfaction of every customer and determine a suitable solution for every situation (returns, complaints, checkout etc.)
• To know the technical features of Decathlon products and user benefits to offer customers appropriate products and services, regardless of whether they are in range.
• Develop the network of customers both in store and online, to know them better and establish a personal relationship
• Pass on sports passion and help customers discover new sports
• Improve and develop customer information by encouraging the subscription/registration of loyalty card to customer.

2.To Decathlon Malaysia

• To know the ambition of the department and take action with the team to achieve it
• Promote innovation and sports experience in store
• Boost Decathlon Malaysia best sales by using resources and commercial tools
• To put together the layout in store in accordance with implantation principles and guideline
• Produce high-quality implantation based on Satisfied Customer Family (FCS)
• Maintain the layout with good facing to make customers satisfie
• To make sure that stock is accurate and available by using the automatic replenishment system

3.For Safety of People and Goods

• Enforce basic safety and security standards in the departments
• To know and enforce the preventive and operating guidelines regarding fire safety and evacuation procedures

4. Development and Complementary Skills

• Know and manage the personal development plan and training plan
• Participate in training, develop the training skills and become a trainer
• Improve skills of the teammates with the leader