Sports Advisor Full Time- Decathlon Connect The Starling

Decathlon Malaysia; Petaling Jaya; On-site; MYR 24,000 - 36,000; Full time

Job summary

An exciting opportunity awaits at a forward-thinking sports retailer, where passion for sports meets exceptional customer service. As a Sports Advisor, you'll be the face of the store, ensuring every customer leaves satisfied and informed. With a focus on personal development and teamwork, you'll thrive in a dynamic environment that values innovation and community engagement. Join a team dedicated to making a difference in the lives of sports enthusiasts, and embark on a fulfilling retail career that promises growth and satisfaction. If you're ready to embrace this experience of a lifetime, this role could be perfect for you!

Qualifications

• Strong communication skills in English and Bahasa Malaysia are essential.
• Customer-centric with a strong sense of service.

Responsibilities

• Welcome customers professionally and ensure their satisfaction.
• Educate customers on product offerings and improve their experience.

Skills

Leadership

Customer Service

Communication

Teamwork

Sportive

Education

Bachelor's Degree

Diploma

Job description

Mission

The World's Largest Sports Retailer is recruiting passionate sports people to Join our Decathlon Connect Team at The Starling, Damansara Utama which is Opening Soon!
Decathlon Connect The Starling is our new concept store launching.
Where as much as our current mega stores offers you a full retail sports experience, our Connect stores will offer full product and services range with a more personalized offer to adapt to all your sports needs. Though the store is smaller in size but our commitment remains the same and your delightment is our priority.
We believe people are at the heart of our business, we believe innovation is endless and we believe freedom to decide and act is vital in building a strong workforce.
Game changers and sports enthusiasts, our doors are wide open for you!
LOVE SPORT? CUSTOMER FOCUSED? LOOKING FOR A RETAIL CAREER WITH A DIFFERENCE? A FULL TIME ROLE?
IF YOU ARE READY TO LIVE AN EXPERIENCE OF A LIFETIME THIS COULD BE THE PERFECT ROLE FOR YOU!

As a Sports Advisor(Sales), (or Sports Advisor, as we call it) your role is to ensure all customers leave our stores ‘satisfied or satisfied’. From a friendly and professional welcome through to a quick and easy payment process, your role is to always deliver a 5 star shopping experience. Decathlon heavily invests in the development of teammates so that those who want to build careers within the business are able to flourish within their roles.

Responsibilities

1. To Customers
2. Welcome customers in a professional manner.
3. Fully commit to the satisfaction of every customer and determine a suitable solution for every situation (returns, complaints, checkout etc.)
4. Educate customers on omni-channel brand offerings for complete range of interested products.
5. Know the technical features of Decathlon products and user benefits to offer customers appropriate products and services, regardless of whether they are in range.
6. Develop the network of customers both in store and online, to know them better and establish a personal relationship.
7. Pass on sports passion and help customers discover new sports.
8. Improve and develop customer information by encouraging the subscription/registration of loyalty card to customers.
9. Participate in sports related community events within the neighbourhood of the store.
10. To Decathlon Malaysia
11. Know the ambition of the department and take action with the team to achieve it.
12. Promote innovation and sports experience in store.
13. Boost Decathlon Malaysia best sales by using resources and commercial tools.
14. Put together the layout in store in accordance with implantation principles and guideline.
15. Produce high-quality implantation based on Satisfied Customer Family (FCS).
16. Maintain the layout with good facing to make customers satisfied.
17. Ensure that stock is accurate and available by using the automatic replenishment system.
18. Bring awareness about Decathlon Connect to all stakeholders.
19. For Safety of People and Goods
20. Enforce basic safety and security standards in the departments.
21. Know and enforce the preventive and operating guidelines regarding fire safety and evacuation procedures.
22. Apply and enforce all the security procedures (regarding people, goods and cash) and play an active role in combating shrinkage.
23. Observe the product safety policy (standardized adjustments and traceability of sensitive products, use-by dates etc.).
24. Development and Complementary Skills
25. Know and manage the personal development plan and training plan.
26. Participate in training, develop the training skills and become a trainer.
27. Improve skills of the teammates with the leader.

Profile

1. Strong communication skills in English and Bahasa Malaysia (written and spoken) are essential. Other languages are a plus.
2. Minimum qualifications Bachelors Degree/Diploma is required.
3. Fresh Graduates to more experienced candidates are encouraged to apply.
4. Customer-centric with strong sense of service.
5. Willingness to help others, both teammates and customers/users.
6. Responsible, self-motivated and adaptable in a fast-paced and agile environment.
7. Human-First with high level of demand and communication skills.
8. Able to play as part of the team during the busiest times (weekends and holidays).
9. Digitally Savvy.

Skills

• Leadership
• Sportive
• Customer Service
• Communication
• Teamwork