Sports Advisor Full Time- Decathlon Connect Aeon Cheras

Decathlon Malaysia; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

An established industry player in sports retail is seeking passionate individuals to join their team as Sports Advisors. This role focuses on providing exceptional customer service and ensuring a memorable shopping experience. You will engage with customers, educate them about products, and participate in community sports events. The company values personal development and offers opportunities for career growth. If you are customer-centric, adaptable, and love sports, this is the perfect opportunity for you to thrive in a dynamic retail environment.

Qualifications

• Strong communication skills in English and Bahasa Malaysia are essential.
• Minimum qualifications: Bachelor's Degree/Diploma is required.

Responsibilities

• Welcome customers professionally and ensure their satisfaction.
• Educate customers on product offerings and develop relationships.
• Participate in community events and promote sports experience.

Skills

Leadership

Team Work

Customer Service

Communication

Adaptability

Education

Bachelor's Degree

Diploma

Job description

Mission

The World's Largest Sports Retailer is recruiting passionate sports people to Join our Decathlon Connect Team at Aeon Cheras which is Opening Soon!
Decathlon Connect Aeon Cheras is our new concept store launching.
Where as much as our current mega stores offers you a full retail sports experience, our Connect stores will offer full product and services range with a more personalized offer to adapt to all your sports needs. Though the store is smaller in size but our commitment remains the same and your delightment is our priority.
We believe people are at the heart of our business, we believe innovation is endless and we believe freedom to decide and act is vital in building a strong workforce.
Game changers and sports enthusiasts, our doors are wide open for you!
LOVE SPORT? CUSTOMER FOCUSED? LOOKING FOR A RETAIL CAREER WITH A DIFFERENCE? A FULL TIME ROLE?
IF YOU ARE READY TO LIVE AN EXPERIENCE OF A LIFETIME THIS COULD BE THE PERFECT ROLE FOR YOU!

As a Sports Advisor (Sales), your role is to ensure all customers leave our stores ‘satisfied or satisfied’. From a friendly and professional welcome through to a quick and easy payment process, your role is to always deliver a 5 star shopping experience. Decathlon heavily invests in the development of teammates so that those who want to build careers within the business are able to flourish within their roles.

Responsibilities

1. Welcome customers in a professional manner.
2. Fully commit to the satisfaction of every customer and determine a suitable solution for every situation (returns, complaints, checkout etc.)
3. Educate customers on omni-channel brand offerings for complete range of interested products.
4. Know the technical features of Decathlon products and user benefits to offer customers appropriate products and services, regardless of whether they are in range.
5. Develop the network of customers both in store and online, to know them better and establish a personal relationship.
6. Pass on sports passion and help customers discover new sports.
7. Improve and develop customer information by encouraging the subscription/registration of loyalty card to customers.
8. Participate in sports related community events within the neighbourhood of the store.
9. Know the ambition of the department and take action with the team to achieve it.
10. Promote innovation and sports experience in store.
11. Boost Decathlon Malaysia best sales by using resources and commercial tools.
12. Put together the layout in store in accordance with implantation principles and guideline.
13. Produce high-quality implantation based on Satisfied Customer Family (FCS).
14. Maintain the layout with good facing to make customers satisfied.
15. Ensure that stock is accurate and available by using the automatic replenishment system.
16. Bring awareness about Decathlon Connect to all stakeholders.
17. Enforce basic safety and security standards in the departments.
18. Know and enforce the preventive and operating guidelines regarding fire safety and evacuation procedures.
19. Apply and enforce all the security procedures (regarding people, goods and cash) and play an active role in combating shrinkage.
20. Observe the product safety policy (standardized adjustments and traceability of sensitive products, use-by dates etc.).
21. Know and manage the personal development plan and training plan.
22. Participate in training, develop the training skills and become a trainer.
23. Improve skills of the teammates with the leader.

Profile

1. Strong communication skills in English and Bahasa Malaysia (written and spoken) are essential. Other languages are a plus.
2. Minimum qualifications: Bachelor's Degree/Diploma is required.
3. Fresh Graduates to more experienced candidates are encouraged to apply.
4. Customer-centric with a strong sense of service.
5. Willingness to help others, both teammates and customers/users.
6. Responsible, self-motivated, and adaptable in a fast-paced and agile environment.
7. Human-First with high level of demand and communication skills.
8. Able to play as part of the team during the busiest times (weekends and holidays).
9. Digitally Savvy.

Skills

• Leadership
• Sportive
• Team Work
• Vitality
• Authenticity
• Generosity