Sports Advisor Full Time (Decathlon Bandar Sri Damansara)

Decathlon Malaysia; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

Decathlon Malaysia is seeking a Sports Advisor (Sales) to deliver an exceptional shopping experience focused on customer satisfaction and sports knowledge. This full-time role offers opportunities for career development within a leading sports retailer, emphasizing teamwork and innovation.

Qualifications

• Strong communication skills with a focus on customer service.
• Ability to recommend products based on detailed technical knowledge.
• Willingness to participate in training sessions for personal and career development.

Responsibilities

• Welcome customers and ensure their satisfaction throughout the shopping experience.
• Promote the loyalty program to enhance customer engagement and information.
• Maintain store layout and product displays according to company guidelines.

Skills

Customer satisfaction

Technical knowledge of products

Relationship building

Passion for sports

Job description

LOVE SPORT? CUSTOMER FOCUSED? LOOKING FOR A RETAIL CAREER WITH A DIFFERENCE? A FULL TIME ROLE?

IF YOU ARE READY TO LIVE AN EXPERIENCE OF A LIFETIME, THIS COULD BE THE PERFECT ROLE FOR YOU!

As a Sports Advisor (Sales), your role is to ensure all customers leave our stores satisfied. From a friendly and professional welcome to a quick and easy payment process, your goal is to deliver a 5-star shopping experience. Decathlon invests heavily in the development of teammates so those who want to build careers within the business can flourish.

Responsibilities:

1. To Customers

• Welcome customers professionally.
• Ensure customer satisfaction by providing suitable solutions for returns, complaints, and checkout.
• Know the technical features and benefits of Decathlon products to offer appropriate recommendations.
• Develop a network of customers both in-store and online to build relationships.
• Passion for sports and help customers discover new sports.
• Encourage subscription/registration for the loyalty program to enhance customer information.

To Decathlon Malaysia

• Align with departmental goals and work with the team to achieve them.
• Promote innovation and enhance the sports experience in-store.
• Use resources and commercial tools to boost sales.
• Arrange the store layout according to implantation principles and guidelines.
• Create high-quality displays based on the Satisfied Customer Family (FCS) concept.
• Maintain an attractive and accessible store layout.
• Ensure stock accuracy and availability using the automatic replenishment system.

For Safety of People and Goods

• Enforce safety and security standards.
• Follow fire safety and evacuation procedures.

Development and Skills Enhancement

• Participate in training sessions and develop training skills to become a trainer.