Sports Advisor Full Time - Decathlon 1Utama

Decathlon Malaysia; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

Decathlon Malaysia is seeking a passionate Sports Advisor for their new store at 1 Utama. The role focuses on providing exceptional customer service, educating customers about products, and participating in community events. Ideal candidates have a strong passion for sports and a commitment to customer satisfaction.

Qualifications

• Passion for sports and customer service.
• Ability to educate customers on product features.
• Commitment to customer satisfaction.

Responsibilities

• Welcome customers in a professional manner.
• Determine solutions for customer situations.
• Participate in community sports events.
• Enforce security and safety standards.

Skills

Customer Satisfaction

Communication

Product Knowledge

Sales

Teamwork

Job description

The Worlds Largest Sports Retailer is recruiting passionate sports people-At Our New Decathlon Store at 1 Utama!

Would you like to build a smashing career in Retail around Sports?

Game changers and sports enthusiasts, our doors are wide open for you!

As a Sports Advisor(Sales), (or Sports Advisor, as we call it) your role is to ensure all customers leave our stores ‘satisfied or satisfied’. From a friendly and professional welcome through to a quick and easy payment process, your role is to always deliver a 5 star shopping experience. Decathlon heavily invests in the development of teammates so that those who want to build careers within the business are able to flourish within their roles.

Responsibilities:

1. To Customers

• Welcome customers in a professional manner.
• Fully commit to the satisfaction of every customer and determine a suitable solution for every situation (returns, complaints, checkout etc.)
• To educate customers on omni-channel brand offerings for complete range of interested products
• To know the technical features of Decathlon products and user benefits to offer customers appropriate products and services, regardless of whether they are in range
• Develop the network of customers both in store and online, to know them better and establish a personal relationship
• Pass on sports passion and help customers discover new sports
• Improve and develop customer information by encouraging the subscription/registration of loyalty card to customers
• To participate in sports related community events within the neighbourhood of the store

2. To Decathlon Malaysia

• To know the ambition of the department and take action with the team to achieve it
• Promote innovation and sports experience in store
• Boost Decathlon Malaysia best sales by using resources and commercial tools
• To put together the layout in store in accordance with implantation principles and guideline
• Produce high-quality implantation based on Satisfied Customer Family (FCS)
• Maintain the layout with good facing to make customers satisfied
• To make sure that stock is accurate and available by using the automatic replenishment system
• To bring awareness about Decathlon Connect to all stakeholders

3. For Safety of People and Goods

• Enforce basic safety and security standards in the departments.
• To know and enforce the preventive and operating guidelines regarding fire safety and evacuation procedures
• Apply and enforce all the security procedures (regarding people, goods and cash) and play an active role in combating shrinkage
• Observe the product safety policy (standardized adjustments and traceability of sensitive products, use-by dates etc.)

4. Development and Complementary Skills

• Know and manage the personal development plan and training plan
• Participate in training, develop the training skills and become a trainer
• Improve skills of the teammates with the leader