Specialist - Technical Support (Khmer and English Language Support)

Scicom (MSC) Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technical support company in Kuala Lumpur is seeking a Specialist - Technical Support fluent in English and Khmer. The role involves assisting customers with technical issues, troubleshooting problems, and providing solutions while ensuring superior customer service. Candidates should demonstrate effective communication, the ability to learn new technologies, and thrive in a fast-paced environment. The position offers an attractive salary and a housing allowance.

Benefits

Attractive salary (RM4,000 – RM4,500)

RM500 housing allowance

Performance-related bonus

Qualifications

• Required to speak, read and write in English and Khmer.
• Proven ability to troubleshoot client solutions.
• Able to prioritize in a fast-paced, dynamic work environment.

Responsibilities

• Assist customers by diagnosing technical issues.
• Troubleshoot to identify defective products.
• Provide education on solutions and monitor case load.

Skills

Fluent in English and Khmer

Knowledge of Windows Operating Systems

Troubleshooting skills

Effective communication skills

Superior customer service skills

Ability to learn new technology

Prioritization skills

Job description

Specialist - Technical Support (Khmer and English Language Support)

Job Description

Assist customer and field engineers by diagnosing problems and providing resolution for technical or service-related issues. Troubleshoot to identify hardware or software products that are defective. Advise and educate customers through a combination of experience and guideline documentation to ensure a solution to their technical issues. Provide input on recurring customer problems and share that information with other technical team members when relevant. Work with the TAM Team to monitor and track issues to ensure accurate resolution. Monitor own “Open Case” workload and drive to closure.

Skill Requirements

• Required to speak, read and write in English and Khmer.
• Working knowledge of Windows Operating Systems and MS Products.
• Proven ability to troubleshoot client solutions.
• Effective communication skills at all levels—written and verbal—in English and Khmer.
• Superior customer service skills.
• Proven ability to learn new and complex technology.
• Able to prioritize in a fast‑paced, dynamic work environment.

The Package

• Attractive salary (RM4,000 – RM4,500).
• RM500 housing allowance.
• Performance‑related bonus for confirmed staff.

Experience Required

• Associate

Location

• Kuala Lumpur, WP, Malaysia.

Employment Type

• Full Time.