Specialist, Network Digitalization and Data Analytics

U Mobile Sdn Bhd; Shah Alam; On-site; MYR 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company that values innovation and teamwork! As a Specialist in Network Digitalization and Data Analytics, you'll support critical systems and manage analytics platforms, ensuring superior service quality. With a focus on operational excellence, you'll coordinate projects, handle hardware support, and engage in data visualization tasks. This role offers a dynamic environment where your contributions will directly impact customer satisfaction and operational efficiency. Embrace the opportunity to grow within an award-winning organization that prioritizes employee well-being and professional development.

Benefits

Comprehensive medical benefits

Flexi working hours

Staff Line & Device Subsidy

Smart Casual Attire

Child Parental Care Leave

Convenient location with public transport access

Employee discounts for selected F&B Brands

Qualifications

• 3–5 years of experience in systems support or project coordination.
• Familiarity with network probe and IPDR systems is an advantage.

Responsibilities

• Provide daily operational support for Probe and IPDR systems.
• Analyze and visualize crowdsourced data; develop and maintain dashboards.

Skills

System Support

Project Coordination

Data Visualization

Communication Skills

Vendor Coordination

Education

Degree in Computer Science

Degree in IT

Degree in Engineering

Tools

Grafana

Redash

AWS

Job description

Specialist, Network Digitalization and Data Analytics

Closing Date: 31/07/2025

Specialist, Network Digitalization and Data Analytics

** For registered candidates, please login to apply

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!

• Awarded for:
  • Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
  • Bronze Winner in Cross-Generational Workforce Engagement (2024)
  • Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

Role

Supporting operations and maintenance of Probe and IPDR systems, coordinating projects, and managing analytics platforms such as crowdsourced data. Handles hardware support & coordination, data visualization tasks, change request (CR) processes, and procurement-related documentation.

The Day-To-Day Activities

• Provide daily operational support for Probe and IPDR systems
• Monitor system performance and address alerts or issues promptly
• Coordinate with vendors for hardware troubleshooting and replacements
• Manage and support small-scale IT projects from planning to implementation
• Analyze and visualize crowdsourced data; develop and maintain dashboards
• Handle and track Change Requests (CR) for system enhancements or updates
• Prepare and submit Purchase Requisition (PR) forms and sourcing requests
• Follow up with vendors and internal procurement for Purchase Order (PO) issuance
• Manage and support U Mobile’s Customer Experience Solution to ensure superior service quality and customer satisfaction
• Respond promptly to escalated trouble tickets (TT) from first-level support, ensuring timely resolution of complex technical issues

About You

• Degree in Computer Science, IT, Engineering, or equivalent field
• 3–5 years of experience in systems support, project coordination, or analytics
• Familiarity with network probe and IPDR systems is an advantage
• Experience with hardware diagnostics and vendor coordination
• Strong knowledge in data visualization tools (e.g., Grafana, Redash)
• Understanding of procurement processes and documentation workflows
• Ability to manage multiple tasks and work independently with minimal supervision
• Strong communication and stakeholder coordination skills
• AWS Cloud experience is an added advantage

What’s Next?

Once you have applied online, our team will review your application. Due to a high volume of applications, only shortlisted candidates will be notified.