Specialist Mobile Operations

Infineon Technologies; Malacca City; On-site; MYR 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Mobile Specialist, where you'll play a crucial role in enhancing mobile device management. In this dynamic position, you'll provide expert support for mobile device configurations, ensuring seamless operation and integration of applications. Your passion for technology and commitment to exceptional customer service will drive innovation and enhance user experiences. Collaborate with diverse teams, contribute to knowledge-sharing, and be part of a mission to create a greener, safer future through cutting-edge semiconductor solutions. This is your opportunity to make a meaningful impact in a supportive and inclusive environment.

Qualifications

• Bachelor's degree in IT or Computer Science or equivalent.
• Strong understanding of iOS and macOS.

Responsibilities

• Provide 3rd-level support for Managed Mobile-related tasks.
• Collaborate with IT Service Desk to improve support processes.
• Create reports providing valuable insights.

Skills

Mobile Device Management

iOS

macOS

Technical Troubleshooting

Communication Skills

Collaboration Skills

Education

Bachelor's degree in Information Technology

Bachelor's degree in Computer Science

Job description

We're looking for a highly motivated and tech-savvy Mobile Specialist to join our Managed Mobile team. As a key player in our global team, you'll be responsible for providing operational support for mobile device configuration-related issues. Your expertise will help us drive innovation and excellence in our Mobile Device Management (MDM).

Job Description

As a Mobile Specialist, you'll be the go-to expert for resolving complex technical issues related to mobile device configurations. Your passion for staying up-to-date with the latest developments in iOS and macOS will ensure our mobile devices are always running smoothly. You'll collaborate with stakeholders to gather feedback and requirements for mobile device configuration enhancements, and contribute to a shared knowledge database to help us stay ahead of the curve.

In your new role you will:

1. Provide 3rd-level support for Managed Mobile-related tasks, ensuring timely and effective resolution of technical issues.
2. Identify and alert the mobile infrastructure team to unusual incidents, ensuring prompt action and minimizing downtime.
3. Create regular reports providing valuable insights.
4. Collaborate with the IT Service Desk and Workplace (WP) Onsite Teams to improve the support process and enhance the user experience, driving customer satisfaction.
5. Contribute to a shared knowledge database, sharing your expertise and helping to build a culture of knowledge-sharing and collaboration.
6. Handle application requests, including testing, deployment, and maintenance of software applications within our Infineon App Store, ensuring seamless integration and optimal performance.

Your Profile

You are best equipped for this task if you have:

• Bachelor's degree in Information Technology / Computer Science / or any equivalent course.
• A passion for mobile device management and a strong understanding of iOS and macOS.
• Excellent technical skills, with experience in troubleshooting and resolving complex technical issues.
• Strong communication and collaboration skills, with the ability to work effectively with stakeholders and team members.
• A proactive and solution-focused approach, with a commitment to delivering exceptional customer service.
• Willingness to learn and adapt, staying up-to-date with the latest developments in mobile device management.

#WeAreIn for driving decarbonization and digitalization.

As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.

Are you in?

We are on a journey to create the best Infineon for everyone.

This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills.

Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.