Specialist, HR Shared Services

Job Title:
Specialist, HR Shared Services

Job Description:
The Role:
The Specialist, HR Shared Services role involves providing comprehensive support for HR activities. Key responsibilities include:

1. Managing employee data and status changes.
2. Ensuring accurate time and attendance tracking.
3. Handling payroll-related employee terminations.
4. Generating HR and payroll reports as needed.

This role works closely with various HR departments and supports special projects. The specialist also collaborates with stakeholders to improve and implement HR processes for better efficiency. As the team evolves, you'll help with migration projects, training team members, and ensuring successful change management while building strong relationships with stakeholders.

In this role you will:
Be part of the team implementing the Corporate and Regional HR strategy and policies as a part of the Entegris Business Service Center – Malaysia Human Resources (EBSC Malaysia – HR) team function, supporting and maintaining the infrastructure, systems and processes in line with company standards and legislations, ensuring a high standard of delivery of HR services to the enterprise.

Key Responsibilities:

1. Delivering operational excellence of HR solutions, partnering with country HR, Corporate HR and other functional teams.
2. Identifying opportunities and delivering continuous process improvements as part of key global HR projects to support the further development of the Shared Services HR function.

Data Management:

1. Delivering to global operations solution requirements, time and attendance, and maintaining compliance to legal, fiscal and regulatory requirements.
2. Ensuring accurate and timely centralized reporting for personnel costs management and forecast initiatives.

Process Efficiency and Automation:

1. Supporting the execution of Global Process Ownership for processes as defined and assigned by our Corporate HR office.
2. Driving success through working with peers and team-mates across geographies on common ways of working, process improvements and initiatives.
3. Identifying opportunities for process improvement through process efficiency and/or automation.
4. Partnering cross-functionally to address operational requirements and compliance.
5. Participating in automation initiatives for the Function as assigned by Corporate Office.
6. Partnering with and influencing required business partners to drive process, systems and organizational changes successfully.

Service Delivery:

1. Continuously meeting and exceeding the target of delivery of a comprehensive set of performance metrics.
2. Researching and resolving issues that arise regarding processes and practices.
3. Executing HR processes transitions.
4. Delivering excellent HR customer service and operational excellence to corporate HR customers, monitoring inquiries and internal customer satisfaction and providing escalated support as needed.
5. Ensuring all service delivery is in full compliance with all audits, certification, HR policy and Employee Handbooks as related to processes and services delivered in the EBSC -Malaysia HR.

Traits we believe make a strong candidate:

1. Minimum 2 years of HR working experience, with at least 1 year of experience in an HR Shared Services organization which includes centralized administration and operations.
2. Degree in Human Resources; additional HR qualifications will be an added advantage.
3. Experience in executing service migration projects in a matrixed organization.
4. Strong analytical skills and attention to detail are required.
5. Experience with Microsoft Forms, Power Apps and Power Automate is highly desirable.
6. Ability to speak East Asian languages (Japanese or Korean) is a plus.

Position Specific Competencies:
Results orientation:

1. Partnering well with business team and manager to establish clear, specific performance goals, expectations, and priorities.
2. Consistently meeting and beating targets set.
3. Operating with personal ownership.
4. Holding self and others accountable for delivering high-quality results on time.

Customer Orientation:

1. Dedicated to meeting the expectations and requirements of internal and external customers.
2. Utilizing internal customer information to understand customers' business issues and needs for improvements in services.
3. Establishing and maintaining effective relationships with customers and gaining their trust and respect.
4. Genuinely enjoying working with customers to build long-term partnerships.
5. Key to creating a customer-focused culture throughout their team/ department/ business unit.

Change management:

1. Quick to learn, embrace and adapt to change positively in HR operations, process and technology knowledge.
2. Strong track record to navigate change affected via transition of processes, process or automation changes.

Business Partnership:

1. Demonstrating strong business partnership skills and ability to work cross teams to achieve desired business outcomes.
2. Being a strong team player, able to communicate the shared vision of success with the team.
3. Creating a sense of belonging in the team.
4. Being a key team member who encourages collective problem solving amongst team members.

Your success will be measured by:
PEOPLE AND TEAMWORK:

1. We will treat people with respect and dignity in a collaborative environment that aligns the organization, achieves high performance, and rewards team success.

ACCOUNTABILITY, INTEGRITY, AND TRUST:

1. We will act honestly and consistently with all; accept responsibility to deliver results and commit to openly communicate.

CREATIVITY AND INNOVATION:

1. We are committed to an environment in which people are encouraged to disseminate knowledge, take risks, openly share ideas, and turn them into business opportunities.

DEDICATION TO EXCELLENCE:

1. We will set high standards for performance and strive to be best in class through outstanding leadership at all levels.