Specialist, First Level Support APAC (6 months contract)

GEA Group; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated HR professional with strong analytical skills and a customer-focused mindset. In this role, you will be responsible for managing HR processes and providing support to employees while ensuring data integrity across HR systems. The ideal candidate will have a background in Human Resources or Social Sciences, with the ability to handle sensitive situations confidentially. If you are fluent in English and Japanese and thrive in a dynamic environment, this opportunity is perfect for you to make a meaningful impact in HR operations.

Qualifications

• 1-2 years of experience in a corporate HR support or client services role preferred.
• Ability to handle sensitive situations and maintain confidentiality.

Responsibilities

• Administer HR transactions including promotions, salary changes, and employee inquiries.
• Monitor team queue in the case management tool and resolve queries.

Skills

Customer Service

Analytical Skills

Confidentiality

Communication Skills

Education

Diploma in Human Resources

Bachelor's degree in Human Resources

Social Sciences background

Tools

MS Office

Workday

Service Request Management Tools

Job description

Japanese speaker preferred

Responsibilities / Tasks

• Demonstrating high proficiency in HR processes, policies and standard operating procedures and administer day-to-day HR related transactions including promotions, salary changes, end of employments, one-time payments, verification of employment and employee inquiries.
• Providing customer service support.
• Escalating complex queries to appropriate owner (inside or outside of HR).
• Monitoring team queue in the case management tool and self-assign cases as appropriate and log each query in the case management tool, resolve query/request by referring to company policies and standard operating procedures.
• Supporting Data Integrity initiatives in all HR Systems.
• Communicating and sharing processes, policies, and other relevant documentation to employees needed to resolve the query/issue.

Your Profile / Qualifications

• Diploma or Bachelor's degree in Human Resources or Social Sciences background.
• 1-2 years of experience in a corporate HR support or client services role preferred.
• Good analytics, business, and financial acumen, with the ability to analyse complex data, draw conclusions, and offer recommendations.
• Customer focused with the ability to provide remote HR support via Global HR Center.
• Ability to handle sensitive situations and maintain a high degree of confidentiality.
• Familiarity with customer service environment and ability to meet identified targets, KPIs and SLAs.
• Working knowledge of service request management tools, MS Office, Workday and other HR related tools.
• Be able to communicate fluently in English and Japanese (preferred).

Did we spark your interest?
Then please click apply above to access our guided application process.