Specialist, First Level Support APAC (6 months contract)

Japanese speaker preferred

Responsibilities / Tasks

• Demonstrating high proficiency in HR processes, policies and standard operating procedures and administer day-to-day HR related transactions including promotions, salary changes, end of employments, one-time payments, verification of employment and employee inquiries.
• Providing customer service support.
• Escalating complex queries to appropriate owner (inside or outside of HR).
• Monitoring team queue in the case management tool and self-assign cases as appropriate and log each query in the case management tool, resolve query/request by referring to company policies and standard operating procedures.
• Supporting Data Integrity initiatives in all HR Systems.
• Communicating and sharing processes, policies, and other relevant documentation to employees needed to resolve the query/issue.

Your Profile / Qualifications

• Diploma or Bachelor's degree in Human Resources or Social Sciences background.
• 1-2 years of experience in a corporate HR support or client services role preferred.
• Good analytics, business, and financial acumen, with the ability to analyse complex data, draw conclusions, and offer recommendations.
• Customer focused with the ability to provide remote HR support via Global HR Center.
• Ability to handle sensitive situations and maintain a high degree of confidentiality.
• Familiarity with customer service environment and ability to meet identified targets, KPIs and SLAs.
• Working knowledge of service request management tools, MS Office, Workday and other HR related tools.
• Be able to communicate fluently in English and Japanese (preferred).

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