Specialist, Enterprise Activation (3rd Party Contract)

U Mobile Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 30,000; Full time

Job summary

U Mobile Sdn Bhd is hiring a Specialist for Enterprise Activation. This contract-based role involves managing corporate credit and activation operations, processing applications, and ensuring timely approvals. Ideal candidates are detail-oriented with a Bachelor’s degree and at least 2 years of experience. Join a dynamic team in a leading telecommunication company with great career opportunities!

Benefits

Comprehensive medical, dental, optical and insurance benefits

Flexi working hours arrangements

Staff Line & Device Subsidy

Child Parental Care Leave

Employee discounts for selected F&B Brands

Qualifications

• Minimum a Bachelor's Degree in any discipline.
• At least 2 years working experience.
• Proficient in Microsoft Excel, Word, and PowerPoint.

Responsibilities

• Support enterprise credit operations and manage device activations.
• Process credit applications focusing on fraud prevention.
• Coordinate with Account Managers and monitor aging accounts.

Skills

Communication

Attention to Detail

Data Entry

Education

Bachelor's Degree

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Specialist, Enterprise Activation (3rd Party Contract)

Closing Date : 24/06/2025

Specialist, Enterprise Activation (3rd Party Contract)

** For registered candidates, please login to apply

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!
• Awarded For
o Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
o Bronze Winner in Cross-Generational Workforce Engagement (2024)
o Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

Job Summary

• This is a contract-based, third-party role responsible for supporting enterprise credit and activation operations. Key duties include processing credit applications with a focus on fraud prevention, managing corporate credit and device activations, and ensuring timely approval of CI/CC applications within a 4-hour SLA. The role also handles partner activation emails, MNP Port-In reports, and system issue troubleshooting, including waiver escalations. Close coordination with account managers, the Enterprise Activation Team (EAT), and VIP line management is required, along with monthly rebate reporting and monitoring of aging accounts.

Job Summary

• This is a contract-based, third-party role responsible for supporting enterprise credit and activation operations. Key duties include processing credit applications with a focus on fraud prevention, managing corporate credit and device activations, and ensuring timely approval of CI/CC applications within a 4-hour SLA. The role also handles partner activation emails, MNP Port-In reports, and system issue troubleshooting, including waiver escalations. Close coordination with account managers, the Enterprise Activation Team (EAT), and VIP line management is required, along with monthly rebate reporting and monitoring of aging accounts.

The Day-To-Day Activities

• Process Credit Applications & Ensure Fraud Prevention

• Evaluate creditworthiness of individual and corporate customers using approved tools and procedures.
• Perform due diligence to identify and flag suspicious or fraudulent activities, escalating cases as required to mitigate risk.

• Manage Corporate Credit, Device Activations, and Reports

• Oversee credit approvals and service activations for corporate customers, ensuring timely processing and adherence to internal guidelines.
• Coordinate and track device activations and related transactions, ensuring accuracy and completeness in reporting.

• Approve CI/CC Applications within SLA

• Review and approve Customer Individual (CI) and Customer Corporate (CC) applications within a 4-hour turnaround time.
• Maintain service level compliance while ensuring application accuracy and data integrity.

• Handle Partner Activation Emails and MNP Port-In Reports

• Monitor and respond to activation-related emails from business partners in a timely and professional manner.
• Check and process Mobile Number Portability (MNP) Port-In reports daily, resolving discrepancies or issues with relevant stakeholders.

• Troubleshoot System Issues and Raise Waivers

• Identify system-related errors or process breakdowns during application or activation workflows.
• Log issues with the appropriate IT or support teams and raise waivers when necessary to facilitate business continuity.

• Coordinate with Account Managers, EAT, and Manage VIP Lines

• Liaise with internal teams such as Account Managers and the Enterprise Activation Team (EAT) to ensure smooth onboarding and activation experiences.
• Manage service-related requests and escalations for VIP or high-priority accounts.

• Submit Monthly Rebate Reports and Monitor Aging Accounts

• Compile and submit monthly rebate reports accurately and on schedule.
• Track and follow up on aging accounts, ensuring issues are addressed to prevent revenue leakage or service disruption.

About You

• Minimum a Bachelor's Degree in any discipline.
• At least 2 years working experience
• Proficient in Microsoft Excel, Word, and PowerPoint.
• Strong communication skills in both English and Bahasa Malaysia.
• High attention to detail with fast and accurate data entry skills.
• Able to maintain confidentiality and demonstrate integrity in handling sensitive information.
• Capable of meeting KPIs and delivering timely, high-quality results.
• Self-motivated, able to work independently and collaboratively as part of a team.

What’s Next ?
Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.