Specialist, Enterprise Activation

Persolkelly; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in recruitment is seeking a professional for a position focused on evaluating credit applications and ensuring compliance with internal guidelines. The ideal candidate will have strong communication skills and experience in data entry, capable of managing corporate customer accounts. This role offers an opportunity to work in a dynamic environment with a 6-month renewable contract based in Kuala Lumpur.

Qualifications

• A Bachelor's Degree in any discipline is required.
• At least 2 years of experience or Fresh Graduates are welcome.
• Proficiency in Microsoft Office applications is necessary.

Responsibilities

• Evaluate creditworthiness of customers using approved tools.
• Oversee credit approvals and service activations for corporate accounts.
• Ensure timely processing and adherence to internal guidelines.

Skills

Communication skills

Data entry

Attention to detail

Education

Bachelor's Degree

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Salary: RM3500
Location: Kuala Lumpur
Working day & hour:Monday to Friday, 9am – 6pm
Contract duration: 6 months under PERSOLKELLY (renewable)

Duties:

Evaluate creditworthiness of individual and corporate customers using approved tools and procedures.

Perform due diligence to identify and flag suspicious or fraudulent activities, escalating cases as required to mitigate risk.

Oversee credit approvals and service activations for corporate customers, ensuring timely processing and adherence to internal guidelines.

Coordinate and track device activations and related transactions, ensuring accuracy and completeness in reporting.

Review and approve Customer Individual (CI) and Customer Corporate (CC) applications within a 4-hour turnaround time.

Maintain service level compliance while ensuring application accuracy and data integrity.

Monitor and respond to activation-related emails from business partners in a timely and professional manner.

Check and process Mobile Number Portability (MNP) Port-In reports daily, resolving discrepancies or issues with relevant stakeholders.

Identify system-related errors or process breakdowns during application or activation workflows.

Log issues with the appropriate IT or support teams and raise waivers when necessary to facilitate business continuity.

Liaise with internal teams such as Account Managers and the Enterprise Activation Team (EAT) to ensure smooth onboarding and activation experiences.

Manage service-related requests and escalations for VIP or high-priority accounts.

Compile and submit monthly rebate reports accurately and on schedule.

Track and follow up on aging accounts, ensuring issues are addressed to prevent revenue leakage or service disruption.

Requirements:

Minimum a Bachelor's Degree in any discipline.

At least 2 years working experience/Fresh Graduate

Proficient in Microsoft Excel, Word, and PowerPoint.

Strong communication skills in both English and Bahasa Malaysia.

High attention to detail with fast and accurate data entry skills.

Able to maintain confidentiality and demonstrate integrity in handling sensitive information.

Capable of meeting KPIs and delivering timely, high-quality results.

Self-motivated, able to work independently and collaboratively as part of a team.

Kindly send your updated resume and put subject as "Application for (Job Position Title)". Interested candidates may submit the application to [e-mail]

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? Do you have data entry experience?

Human Resources & Recruitment 101-1,000 employees

PERSOLKELLY is one of the largest recruitment companies in Asia Pacific providing comprehensive end-to-end workforce solutions to clients. Headquartered in Singapore, the company was established in 2016 and is a joint venture between Kelly Services, Inc. and affiliates of PERSOL HOLDINGS Co. Ltd. Today, PERSOLKELLY operates more than 45 offices across 13 markets including Australia, China, Hong Kong, India, Indonesia, Korea, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand, and Vietnam. For more information, please visit www.persolkelly.com

PERSOLKELLY is one of the largest recruitment companies in Asia Pacific providing comprehensive end-to-end workforce solutions to clients. Headquartered in Singapore, the company was established in 2016 and is a joint venture between Kelly Services, Inc. and affiliates of PERSOL HOLDINGS Co. Ltd. Today, PERSOLKELLY operates more than 45 offices across 13 markets including Australia, China, Hong Kong, India, Indonesia, Korea, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand, and Vietnam. For more information, please visit www.persolkelly.com

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