Specialist, Customer Service (API Support)

Specialist, Customer Service (API Support)

Who We Are:

At OKX, we believe that the future will be reshaped by crypto, ultimately contributing to every individual's freedom.

OKX is a leading crypto exchange and developer of OKX Wallet, providing millions access to crypto trading and decentralized applications (dApps). We are trusted by large institutions and are backed by our Proof of Reserves for safety and reliability.

Our global offices are united by core principles: We Before Me, Do the Right Thing, and Get Things Done. These values foster a friendly, diverse, and rewarding environment for all OKX team members.

OKX is part of OKG, a group dedicated to bringing blockchain value to users worldwide through products like OKX, OKX Wallet, and OKLink.

What You'll Be Doing:

• Handle customer API-related inquiries via ticketing systems and community channels.
• Assist customers with API integration, ensuring high-quality support to uphold our brand image.
• Gather user feedback and suggestions to inform product improvements.
• Report and collaborate with technical and product teams to resolve batch user issues caused by API bugs.
• Escalate product and platform complaints and feedback promptly.

What We Look For in You:

• Diploma or higher; fresh graduates are welcome.
• Basic development knowledge and proficiency in at least one mainstream programming language (e.g., Java, Python, PHP, JS).
• Excellent spoken and written English and Chinese, as communication with Mandarin-speaking counterparts is required.
• Strong customer service mindset, good communication skills, and solid learning and reasoning abilities.
• Positive team spirit and collaboration skills.
• Willingness to work in shifts and adapt to role changes.
• Prior experience in API development is preferred.
• Benefits include meal allowance up to RM 500/month, unlimited transport allowance (T&C apply), monthly team building, RM 3,500 annual training & wellness benefits, yearly bonus, insurance coverage for employees and dependents, and more.
• Convenient location (5-minute walk from MRT TRX).
• Opportunities for growth, mentoring, and training in a multinational environment.