Specialist, Credit and Collections (Contract)

ResMed; Kuala Lumpur; On-site; MYR 45,000 - 65,000; Full time

Job summary

A global leader in healthcare seeks a seasoned finance professional to enhance its Credit and Collections team. The role demands expertise in managing accounts receivable, ensuring timely payments, and developing strong customer relationships. Candidates should hold a relevant Bachelor's degree and possess at least 5 years of industry experience. Join a dynamic team focused on improving healthcare outcomes while fostering career growth in a supportive environment.

Qualifications

• Minimum of 5 years of related experience.
• Developing professional expertise.
• Excellent written and verbal communication skills.

Responsibilities

• Monitor debtor balances to ensure payments are timely.
• Check and verify credit limits, collection and apply payments.
• Communicate with customers for overdue invoice payments.

Skills

Communication

Customer Service

Problem Solving

Advanced Computing

Education

Bachelor’s degree in Accounting, Business Studies or Commerce

Tools

ERP systems

Microsoft Office

Job description

The Finance team’s goal is to be a trusted and collaborative partner to all the businesses and functional teams that we work with, bringing business acumen, financial expertise and insights to aid decision-making and deliver value to our stakeholders. We strive to generate value through providing specialist advice and making recommendations to optimize decision making, delivering transparent processes and implementing governance and controls to mitigate risk.

(This is a 12 months' contract role)

Let’s talk about the team:

The primary role of Financial Shared Services function (for Credit and Collections) is to provide a daily operational and documentation support related to Account Receivables, invoice processing, credit reviews for order management, receipt allocation etc. Key deliverables include, but not limited to monitoring debtors balance and credit limit, minimizing overdue debtors balance, reducing bad debt losses whilst maintaining good customer relationships and customer details, reviewing, and posting receipts, reconciliations, journal entries and supporting SOX compliance tasks.

Let’s talk about the role:

• The primary objective of Credit and Collections (also known as Accounts Receivable in some geographies) specialization within Financial Shared Services job family is to check and verify credit limits, collection and apply customer payments ensuring customer payments are paid to terms, prepares invoices and vouchers, credit releases, files, posts ledger and general journal entries, and/or balances Accounts Receivable records.
• Key responsibilities include monitoring debtor balances to ensure that payments are made within the required timeframes and outstanding accounts are followed up.
• Uses office automated systems to input data, generate reports, allocate customer receipts and respond to inquiries.
• Maintains detailed and accurate history notes on customer accounts, including reconciling difficult accounts, late or bad debtors.
• Communicates with customers or third-party payers to request and facilitate payment of overdue invoices.
• Provides customers with outstanding balance statements upon request.
• Verifies billing discrepancies communicated by customers and escalates to relevant departments to rectify.
• Generates financial statements and reports detailing accounts receivable status as requested.
• Maintains up to date aged debtors report to assist with end of month bad debts provision movements.
• Refers outstanding debtors to external debt collection agencies and provides relevant customer details.
• Seeks approval and facilitates write-off of unrecoverable accounts.
• Provides feedback on functionality of billing systems including suggestions for improvement.
• Performs work in a specialized area of expertise that requires knowledge of fundamental themes, principles, and concepts, including cross training with other team members.
• Builds productive internal/external working relationships.
• Responsibilities might include:
  (1) Performing routine professional-based activities (early in career)
  (2) Contributing to and managing projects (mid-career)
  (3) Providing advice/direction in primary areas of expertise (specialist and expert)
  (4) Leveraging professional expertise and relationships to contribute to strategy and drive business results (principal)relationships to contribute to strategy and drive business results (principal)

Let’s talk about you:

(Qualifications/experiences that are an absolute must for the position)

• Bachelor’s degree, preferably in Accounting, Business Studies or Commerce.
• Minimum of 5 years of related experience.
• Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
• Excellent written and verbal communication skills.
• Customer service skills.
• Problem solving skills.
• Advanced computing skills.

Preferred

• ERP systems and detailed understanding of Order to Cash processes.
• Working knowledge of Microsoft Office.
• High Attention to detail.
• Ability to prioritise.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.