Specialist - Applied AI Engineer (English & Mandarin Support)

Scicom (MSC) Berhad; Kuala Lumpur; Presencial; MYR 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance bonuses

Generous annual leave

Comprehensive insurance

Descripción de la vacante

Scicom (MSC) Berhad seeks an AI/Analytics specialist to develop practical AI use cases and advanced analytics. You will prepare data, validate results, and design prompts while integrating with enterprise systems and BI dashboards.

You will work with stakeholders to frame problems and deliver measurable AI-driven outcomes. Building reusable integrations and operating procedures, you will enable pilots and production releases, and contribute to knowledge sharing and forecasting improvements

Formación

• Experience with data preparation, validation and analytic investigations for AI projects.
• Ability to translate business needs into measurable AI use cases.

Responsabilidades

• Frame business problems and communicate with stakeholders to define AI use cases.
• Translate service workflows into measurable AI use cases and success metrics.
• Collaborate across teams to drive adoption and provide user coaching.

Conocimientos

Data preparation

Validation

Analytical investigation

API integration

Prompt design

Retrieval-augmented generation

LLM application development

AI use case framing

Herramientas

Power BI

Python

SQL

Descripción del empleo

• A prioritized AI delivery roadmap with use cases, data dependencies, business owners, baselines and acceptance criteria.
• Tested pilots and production releases for agreed priority initiatives, supported by reusable integrations and documented operating procedures.
• Evaluation datasets, monitoring dashboards and benefit reports showing quality, adoption, operating cost and operational impact.

User guidance, technical handover and a feedback loop that improves recommendations, knowledge and forecasts after deployment.

The Requirement for the Role:

• Power BI, Python and SQL; data preparation, validation, analytical investigation and API integration.
• Practical LLM application development, retrieval-augmented generation, prompt design, tool use and structured outputs. (Claude, Codex, Copilot Studio)
• Applied machine learning for anomaly detection, classification or forecasting, with sound evaluation and baseline comparisons.

Business problem framing, stakeholder communication and translating service workflows into measurable AI use cases.

Interpersonal and thinking skills

• Creative thinking: identify practical AI opportunities, develop alternative approaches and test ideas against operational needs.
• Logical and critical thinking: structure ambiguous problems, assess evidence, challenge assumptions and explain conclusions clearly.
• Speaking and communication: explain AI concepts and recommendations clearly to technical teams, service partners and business stakeholders; listen actively and adapt to the audience.
• Presentation skills: deliver concise, persuasive presentations and demonstrations that connect AI capabilities, evidence, risks and business outcomes.

Collaboration and stakeholder management: build trust across functions and markets, handle differing views constructively and support adoption through feedback and user coaching.

Preferred skills

• Experience in technical support, field service, repair operations, service quality or spare-parts planning.
• Cloud AI platforms, enterprise knowledge search, vector databases and BI reporting tools.
• Integration with enterprise case management, CRM, ERP or inventory systems; multilingual support and regional workflows.

What We Offer

• Performance Bonuses: Quarterly bonuses for confirmed staff.
• Generous Leave: 15 days of annual leave and 14 days of medical leave.
• Comprehensive Insurance: Medical and hospitalization coverage.

Scicom was incorporated in 1997 in Malaysia and is a Public Listed Company (PLC) listed on the main board of Bursa Malaysia. Scicom has been a PLC since 2005 with service centres in Kuala Lumpur and Colombo. We service local conglomerates, multi-nationals and governments around the region and beyond.

Our suite of services include integrated solutions in Customer Lifecycle Management, Education Solutions, e-Commerce Solutions and e-Government Solutions.

Scicom talks, emails, tweets, chats, processes and interacts with millions of customers annually. Our portfolio of business solutions and industry expertise enables us to address our client’s business challenges and translate their strategic vision into roadmaps that will rapidly create new sources of value and differentiation. Over 100 million distinct transactions resolve, enhance, provide value and serves our clients customers in over 30 languages.

Our centres in Malaysia and Sri Lanka, linked and fully redundant via state of the art multi-channel technology platforms, serves a discerning client base.

Only shortlisted candidates will be notified.