Specialist, Air Operations

Fedex Logistics; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading logistics company in Kuala Lumpur seeks an experienced Air Operations Coordinator. Responsibilities include managing air operations activities, ensuring compliance, and providing exceptional customer service. Candidates should have a degree in Logistics Management, at least 4 years of relevant experience, and good command of English and local language. Strong problem-solving and communication skills are essential.

Qualifications

• At least 4 years of experience in freight forwarding logistics, specifically in Air Operations.
• Good command of written and spoken English & local language.
• Highly self-motivated and able to work independently.

Responsibilities

• Attend to customer & oversea office requests promptly.
• Maintain accurate records of discussions and correspondence.
• Responsible for cargo consolidation planning, booking space & equipment with carriers.

Skills

Customer service skills

Administration skills

Problem-solving skills

Organizational skills

Analytical skills

Communication skills

Education

Degree or Diploma in Logistics Management

Tools

CargoWise system

Job description

Position Summary

To plan, organize and monitor Air Operations activities, to ensure proper control and compliance in place during various stages including customers management; agent management; freight management and all the Air Operations documents, to meet high service quality requirements at minimal cost.

Responsibilities

• Promptly and professionally, attend to customer & oversea office requests.
• Keep accurate records of discussions and correspondence with customers/oversea offices with proper filing, archiving, ensuring easy retrieval of information.
• Responsible for cargo consolidation planning, booking space & equipment with carriers and airlines.
• Develop relevant reports and measurements relating to operations processes.
• Maintain and develop contacts with customers, carriers, airlines and other service providers in achieving a consistent and reliable service level.
• Ensure cost effectiveness of operations through established control of equipment, utilities and supplies.
• Ensuring data entry, Operations administration, costings and revenues are applied to each individual shipment.
• Ensure accuracy on Billing/Filling up invoices/job files.
• Ensure Daily Milestone report is updated on timely manner.
• Ensure tracking is always updated.
• Handle dangerous goods shipments.
• Other duties as assigned to the position.

Requirements

• Degree or Diploma holder, preferably in Logistics Management or related discipline.
• At least 4 years in freight forwarding logistics experienced in Air Operations.
• Good customer service and administration skills.
• Good command of written and spoken in English & local language.
• Knowledge in CargoWise system will be an added advantage.
• Highly self-motivated and able to work independently.
• Problem-solving skills and ability to multi-task.
• Organized and analytical skills.
• Possess excellent communication skills.