Specialist, Account Manager (Vietnamese Speaker)

Minacs; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A global technology solutions provider is seeking a Specialist, Account Manager (Vietnamese Speaker) in Kuala Lumpur. This role involves managing client accounts, ensuring customer satisfaction, and meeting revenue quotas. Candidates should possess strong communication and problem-solving skills, with proficiency in Microsoft Office and experience in sales or account management. This position offers full-time employment with world-class training opportunities.

Qualifications

• Effective communication skills and ability to develop positive relationships.
• Proven success in sales or account management.
• Passion for customer experience and sales.

Responsibilities

• Ensure customer satisfaction and resolve escalated issues.
• Achieve revenue quotas through effective account management.
• Evaluate customer needs and propose solutions.
• Serve as the primary contact for clients.

Skills

Effective communication skills

Proven success in sales or account management

Passion for customer experience and sales

Aptitude for learning new technology

Problem-solving skills

Proficiency in Microsoft Office

Excellent verbal and written communication skills

Experience with Salesforce.com or similar CRM systems

Ability to prioritize and multitask

Professional demeanor

Job description

Job Description

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

Job Title:

Specialist, Account Manager (Vietnamese Speaker)

Job Overview

We are looking for a Specialist, Account Manager (Vietnamese Speaker) to join our team. The ideal candidate will oversee the management of moderately complex client accounts, develop processes to ensure favorable client relationships, and meet operational needs. Reporting to a sales manager, you will have an assigned territory, develop extensive product or service knowledge, and support customer inquiries while promoting our offerings. At Concentrix, you will have access to world-class training opportunities to grow your skills and career. Own Your Future with us!

You Have

• Effective communication skills in a fast-paced environment and ability to develop positive relationships
• Proven success in sales or account management
• Passion for customer experience and sales
• Aptitude for learning and utilizing new technology and data
• Problem-solving skills
• Proficiency in Microsoft Office
• Excellent verbal and written communication skills
• Experience with Salesforce.com or similar CRM systems
• Ability to prioritize and multitask in a time-sensitive environment
• Sound decision-making abilities under uncertainty
• Independent judgment and critical thinking
• Professional demeanor

You Will

• Ensure customer satisfaction and resolve escalated issues
• Achieve revenue quotas through effective account management
• Evaluate customer needs and propose solutions
• Serve as the primary contact for clients and coordinate client service teams
• Use data to address customer concerns and remove roadblocks
• Manage external pressures and handle objections
• Build relationships with stakeholders at all levels
• Manage sales territory and meet monthly quotas
• Negotiate effectively in challenging situations
• Identify risks and develop contingency plans
• Spot opportunities for additional sales
• Leverage data to influence buying and renewal decisions

Location:

MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Language Requirements:

English (Required), Vietnamese (Required)

Time Type:

Full time

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