Spa Therapist (173043)

Shangri-La Hotels and Resorts; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hotel brand in Kuala Lumpur is seeking a Spa Therapist to provide professional spa treatments and maintain high standards. The ideal candidate will be skilled in various treatments and possess excellent social skills. Responsibilities include managing bookings and ensuring guest satisfaction. Only local citizens and permanent residents will be considered for this role.

Qualifications

• Proficient in English, both spoken and written.
• Graduate in Physical Therapy or related medical field.
• Able to engage with guests effectively and pleasantly.
• Physically. fit for the role.

Responsibilities

• Conduct intensive spa treatments like massages and facials.
• Prepare and inspect treatment rooms before services.
• Manage guest bookings and respond to inquiries promptly.
• Operate POS and process payments accurately.

Skills

Proficient in oral and written English

Pleasant social skills

Physically fit

Effective communication

Education

Physical Therapy graduate or any medical-related course

Job description

Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.

Located at the heart of the Kuala Lumpur city center, Traders Hotel by Shangri-La is looking for a dynamic, and multi-skilled talent in delivering our Asian hospitality.

Department: Health Club & Spa

Reports To : Director of Operation

Job Summary: The Spa Therapist provides professional spa treatments and services while maintaining high hotel standards, managing treatment rooms and supplies, handling guest bookings and inquiries, promoting and selling spa products and services, and ensuring accurate sales and administrative reporting.

Key Responsibilities:

• Conduct intensive spa treatments including massages, facials, and body treatments in line with hotel standards.

• Inspect and prepare treatment rooms before shifts and prior to each service.

• Ensure adequate stock of guest amenities, towels, robes, and treatment supplies.

• Assess guest needs, diagnose skin types, and recommend suitable treatments.

• Explain treatment benefits, procedures, and product details to guests.

• Deliver treatments with attention to detail for a relaxing guest experience.

• Promote and sell spa products and upsell treatments to guests.

• Manage bookings, guest records, and respond to inquiries promptly.

• Monitor and replenish supplies, process requisitions, and track fast-moving items.

• Operate POS and Opera systems, process payments, and prepare sales reports.

Skills and Qualifications:

• Proficient in oral and written English.

• Physical Therapy graduate or a graduate of any medical-related course.

• Pleasant, effective social skills.

• Physically fit and articulate.

• Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.