Sous Chef

Vivo Food Sdn Bhd; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the food service industry seeks a Kitchen Operation Trainer to oversee kitchen operations, manage staff, and ensure compliance with safety standards. This role is vital for maintaining quality service in a fast-paced environment, empowering staff through training and development while also monitoring costs and inventories effectively. Candidates should have experience in kitchen management and a strong understanding of food safety regulations.

Qualifications

• Previous experience in kitchen management, preferably in a QSR environment.
• Strong leadership abilities and effective team management.
• Knowledge of inventory management procedures.

Responsibilities

• Oversee daily kitchen operations to ensure service quality.
• Recruit, train, and supervise kitchen staff.
• Ensure compliance with health and safety regulations.

Skills

Leadership

Organizational skills

Problem-solving

Time management

Knowledge of food safety regulations

Education

High school diploma or equivalent

Degree in culinary arts or hospitality management

Tools

Point-of-sale (POS) systems

Job description

The Kitchen Operation Trainer in Vivo Pizza plays a critical role in ensuring the efficient and effective operation of the kitchen. This position focuses on managing food preparation, maintaining quality standards, overseeing staff, and ensuring compliance with health and safety regulations.

Below is a detailed job description for this role:

Kitchen Operations Management:
- Oversee daily kitchen operations to ensure smooth and efficient service.
- Ensure all food is prepared, cooked, and presented according to brand standards and recipes.
- Monitor food production to minimize waste and ensure consistency in quality and portion sizes.
- Manage kitchen workflow to meet speed-of-service targets during peak hours.

Staff Supervision and Training:
- Recruit, train, and supervise kitchen staff, including cooks, prep workers, and dishwashers.
- Schedule shifts and assign tasks to ensure adequate coverage and efficient operations.
- Provide ongoing coaching and performance feedback to team members.
- Foster a positive and collaborative work environment.

Quality Control:
- Ensure all food items meet quality, taste, and presentation standards.
- Conduct regular inspections of food preparation and storage areas.
- Address and resolve any customer complaints related to food quality.

Inventory and Supply Management:
- Monitor inventory levels and place orders for food, supplies, and equipment as needed.
- Conduct regular inventory audits to minimize waste and control costs.
- Ensure proper storage and rotation of food items (FIFO - First In, First Out).

Health and Safety Compliance:
- Ensure compliance with local health and safety regulations, including food handling and sanitation standards.
- Maintain a clean and organized kitchen environment.
- Train staff on proper food safety practices and hygiene protocols.
- Conduct regular equipment maintenance and ensure all kitchen tools are in working order.

Cost Control:
- Monitor food and labor costs to stay within budget.
- Implement cost-saving measures without compromising quality or service.
- Analyze financial reports and adjust operations as needed to improve profitability.

Customer Service:
- Collaborate with the front-of-house team to ensure seamless service and customer satisfaction.
- Address and resolve any kitchen-related issues that may impact the customer experience.

Reporting and Administration:
- Prepare and analyze reports on kitchen performance, including food costs, labor costs, and waste.
- Maintain accurate records of inventory, orders, and staff schedules.
- Implement and enforce company policies and procedures.

Qualifications:

Education: High school diploma or equivalent; a degree in culinary arts, hospitality management, or a related field is a plus.

Experience: Previous experience in kitchen management, preferably in a QSR or fast-food environment.

Skills:

Strong leadership and team management abilities.

Excellent organizational and time management skills.

Knowledge of food safety and sanitation regulations (e.g., ServSafe certification).

Ability to work in a fast-paced, high-pressure environment.

Strong problem-solving and decision-making skills.

Proficiency in inventory management and point-of-sale (POS) systems.

Physical Requirements: Ability to stand for long periods, lift heavy items, and work in a hot and fast-paced kitchen environment.

Requires flexibility to work evenings, weekends, and holidays.

Exposure to heat, and noise in the kitchen.

Key Performance Indicators (KPIs):

Speed of service (order fulfillment time).

Food quality and consistency.

Customer satisfaction scores.

Food and labor cost percentages.

Compliance with health and safety standards.

This role is essential for maintaining the efficiency, quality, and profitability of a QSR kitchen. The Kitchen Operations Manager ensures that the kitchen runs smoothly, staff are well-trained, and customers receive high-quality food quickly and consistently.

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? How many years' experience do you have as a manager / team lead? Which of the following types of qualifications do you have? How many years' experience do you have as a Kitchen Manager? How many years' experience do you have as an operations manager? Do you have experience with inventory management? Do you have customer service experience?

Hospitality & Tourism 101-1,000 employees

Vivo American Pizza and Panini restaurants is a growing chain of restaurants with 18 outlets located in major strategic malls across Malaysia, notably:

Perak (Aeon Station 18, Aeon Mall Kinta City)

Negeri Sembilan (Aeon Mall Nilai)

We're constantly striving for excellence & are on the lookout of young professionals who share the same passion!

Vivo American Pizza and Panini restaurants is a growing chain of restaurants with 18 outlets located in major strategic malls across Malaysia, notably:

Perak (Aeon Station 18, Aeon Mall Kinta City)

Negeri Sembilan (Aeon Mall Nilai)

We're constantly striving for excellence & are on the lookout of young professionals who share the same passion!