Solutions Engineer, Malaysia(Based in KL)

Sistas In Sales; Cyberjaya; Hybrid; MYR 80,000 - 120,000; Full time

Job summary

A leading company in collaboration technologies is seeking a Solutions Engineer to act as a trusted advisor and advocate for customers. The role requires deep technical sales experience, strong communication skills, and the ability to present technical solutions effectively. The successful candidate will join a team dedicated to innovating customer-focused solutions in a supportive hybrid work environment.

Qualifications

• 8+ years of technical sales experience, preferably in cloud telephony and video conferencing.
• Experience with network troubleshooting and terminology such as LAN/WAN, Routers, Firewalls.
• Ability to create and document technical solutions.

Responsibilities

• Advocate for customers, interpreting their business and technical requirements.
• Collaborate with Account Executives and communicate Zoom’s architectural advantages.
• Present clear and concise topics to audiences with varying technical backgrounds.

Skills

Fluency in Malay

Fluency in English

Technical sales experience in collaboration SaaS technologies

Knowledge of traditional voice communication systems

Excellent communication skills

Ability to present technical solutions

Job description

Job Description

Solutions Engineer, Malaysia (Based in KL)

What You Can Expect

The Solutions Engineer serves as the main advocate and trusted advisor, interpreting business and technical requirements for customers and partners. You need to understand and communicate Zoom’s architectural advantages, collaborate with Account Executives. You must have expertise in unified communications, telephony, video, collaboration tools, and modern AI technologies. It is advantageous to be familiar with Zoom Workplace and/or have expertise in other communication and AI platforms.

About The Team

Under the leadership of CEO Eric S. Yuan, Zoom prioritises a unique culture and customer happiness, leading to impressive growth. The company values teamwork and provides a great work environment. Zoom’s AI-first platform, which includes products like Zoom AI Companion and Zoom Phone, aims to enhance collaboration and communication for users.

What We’re Looking For

• Fluency in Malay and English
• 8+ years of technical sales experience in collaboration SaaS technologies (e.g., cloud telephony, video conferencing, contact center)
• Knowledge of traditional voice communication systems and applications
• Ability to create, present, and document technical solutions
• Knowledge of network troubleshooting and terminology including LAN/WAN, Routers, Firewalls, Switches, PBX deployment, etc.
• Excellent communication skills and business acumen
• Ability to present topics clearly and concisely to audiences with varying technical backgrounds and group sizes

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style—Hybrid, Remote, or In-Person—is indicated in the job posting.

Benefits

Our benefits program offers perks and options to help employees maintain their physical, mental, emotional, and financial health, support work-life balance, and contribute to their community. Click "Learn" for more information.

About Us

Zoom helps people stay connected to get more done together. We aim to build the best collaboration platform for the enterprise, offering products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We are problem-solvers working quickly to design solutions with our customers in mind. Find opportunities to grow and advance your career in a collaborative environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We are committed to fair hiring practices and providing accommodations during the hiring process for candidates with medical disabilities. If you require an accommodation, please submit an Accommodations Request Form. We are here to support you every step of the way.