Solution Assessment Desk Lead - Remote in Malaysia

Inviso Corporation; Malaysia; Remote; MYR 80,000 - 110,000; Full time

Job summary

Inviso Corporation is seeking a Solution Assessment Desk Lead in Malaysia to oversee cloud assessment services, manage teams, and enhance customer experience. Ideal candidates will have over 5 years in solution sales, especially with Microsoft frameworks, and be adept at multi-stakeholder management. This role requires both strategic vision and hands-on leadership, contributing to Inviso's mission in delivering excellent cloud solutions.

Qualifications

• 5+ years in solution sales or consulting, preferably in Cloud.
• Strong experience in Cloud frameworks, especially Microsoft.
• Excellent written and verbal communication skills.

Responsibilities

• Manage a remote team of Solution Assessment Consultants.
• Ensure quality delivery of assessments and manage stakeholder interactions.
• Drive innovation and improvement within the Service Assessment Desk.

Skills

Solution Sales

Technical Sales

Cloud Framework

Program Management

Stakeholder Management

Data Analysis

Job description

Solution Assessment Desk Lead - Remote in Malaysia

• 5+ years in solution sales, technical sales, presales or consulting
• Strong experience in Cloud framework, preferably Microsoft solutions
• Program Management - agility to address stakeholder needs and changes in program, working with various stakeholders, internal and external, multitasker
• Experience and interest in managing a diverse team (good people manager)

The Team

Inviso’s Microsoft Solution Assessment (SA) Desk delivers a fully Managed Service to Microsoft Asia’s Solution Assessment teams and business groups. The SA Desk engages Microsoft’s customers across segments to drive transformation, helping organizations gain a data-driven understanding of their IT infrastructure, through various solution areas and assessment portfolio delivering insights and recommendations to meet business objectives via modern, cloud-first Microsoft solutions. It is responsible for all aspects of the Service’s Operational Execution, Assessment Delivery, Customer Experience, and Post-Assessment Outcomes.

The Role

The area SA Lead is a critical member of the team, responsible for all aspects of the Customer Experience and quality of the Assessment services delivered, ultimately helping organizations define a roadmap to achieve their strategic goals. The SA Lead is also responsible to drive innovation of the desk function, mapping tools and diverse Cloud and Security solutions through assessments to remain relevant and continually add value to Inviso’ s services to Microsoft and growth in Asia while collaborating with WW Inviso Microsoft Consulting Group (MCG). The individual in this role is also responsible for managing a portfolio of Solution Assessments using best-in-class Microsoft 1st and 3rd-party platforms including Azure Migrate, DrMigrate, UnifyCloud, QS Solutions Cyber Security Assessment Tool (CSAT), Block64, CAST and other related tool.

Successful candidates will be able to deliver below components:

Field execution and team support: Ensuring quality assessment delivery which consists of:

• Presales, Kickoff and Scoping: Understanding customer’s business objectives and technical requirements, articulating the relevant benefits and outcomes realized through a portfolio of Solution Assessment types
• Discovery: Determining the optimal discovery platform to achieve the stated objectives, supporting deployment through complete discovery
• Analysis: Completing analysis of the collected data, identifying key insights, and producing an Executive Summary Assessment Report
• Presentation: Present key insights and actionable recommendations in an Executive Summary to relevant customer (CXO, Technical Lead, etc.) and Microsoft field (ATU, STU, etc.) stakeholders
• Cross-team Coordination: Supporting a seamless customer assessment and performance and ensuring post-Assessment actions with relevant Microsoft field, SAM partner, Azure SI, etc. point(s) of contact. Role includes working with senior Microsoft stakeholders and CxO level customer engagement.

Team Management:

• Managing a remote team of Solution Assessment Consultants (vSACs)
• Ensuring each vSACs meets assessment quality and end-to-end within timeline
• Supporting employees to solve any issues that may arise
• Ensuring that the team's objectives are fully understood by all members and that they work closely to fulfill them
• Developing and implementing strategies to enhance team productivity and efficiency
• Recruiting new team members (when required) and organizing their onboarding process

Maintaining Service Delivery excellence, which includes:

• Ensuring pipeline hygiene, delivery of assessment as per KPI of delivery
• Delivery excellence of assessment
• Generation of creative solutions in addition to current assessment portfolio and supporting the smooth integration of those solutions into that portfolio
• Collaborate with other team members to develop repeatable service offerings and enhance deliverables.
• Continuously improve field consultant capabilities through coaching and training to ensure engagement is of the highest quality, contributing to the overall impact of engagement experience for Microsoft stakeholders, customers, and Partners of the team.
• Stay abreast of industry changes, especially with respect to public cloud – across Productivity and Collaboration, Business Applications, IaaS, PaaS, DevOps, Data and Analytics, etc.

Stakeholder Management

• Provide vision and capability to communicate clearly to stakeholders and internal team.
• Quickly learn and adapt to stakeholders’ business requirements and trends i.e.: use of Copilot, leverage AI and automation.

The Opportunity

Candidate in the role will sharpen critical career skills from the experience working within the Asia Solution Assessment Center and in collaboration with the broader Inviso’s Microsoft Solutions Group (MSG). Candidates will also benefit from the broad network of Inviso lines of business and client relationships across our Azure, Data & Analytics, Marketing, and Staffing solution areas.

Experience required:

• Must be located in the Philippines or Malaysia
• 5+ years of relevant industry experience including solution sales, technical sales, or consulting in Cloud framework and deployment, preferably on Microsoft solutions.
• Local residency in Singapore.
• English fluency in writing and verbal communication. Additional language competency is an advantage.
• Strong written and verbal communication skills – abilities to communicate information to both technical and non-technical audiences, position Solution Assessment offerings, solutions, and value proposition to Microsoft stakeholders, customers, and Partners.
• Sound interpersonal and collaborative skills.
• Good ability to anticipate issues and formulate remedial actions and ability to take on multiple assignments.
• Strong comprehension of Microsoft Volume Licensing, Microsoft 365, and Azure solutions and related Product Licensing subject matters.
• Assessment discovery platforms – practical experience assisting customers deploy, troubleshoot, and leverage the stated platforms (two or more).

Additional qualities that would be helpful:

• Experience working with Microsoft and/or Partner role.
• Demonstrated ability to manage the timely delivery of a portfolio of multiple, complex projects concurrently.
• A history of multitasking in a fast-paced environment, of quickly digesting diverse subject matter.
• Strong attention to detail, data analysis, and analytical skills
• A working familiarity with Microsoft Office products is desired, particularly Excel, interacting with and reporting on data.
• Self-direction and a focus on quality, with the ability to apply independent judgment to accomplish objectives.
• Experience in any area(s) of IT, Systems Administration, Windows or Linux OS, Networking, etc.
• Experience in Microsoft Azure Cloud based solutions is an advantage.
• 20+ years of Microsoft consulting experience
• High employee retention, average employee tenure of 5 years
• 4.8 (out of 5) star rating as a Microsoft Vendor
• Microsoft Gold Partner – Cloud Platform, Data Platform and Data Analytics
• WW SAM&C Partner Advisory Council Member
• WW SAM&C Contributor of the Year Award 2017
• Gartner-recommended SAM Managed Service Provider
• BI@Microsoft Preferred Supplier, Showcase Member of the Power BI Red Carpet Partner Program

About Inviso: Inviso is a premier consulting firm that delivers business solutions through Solution Assessment, Azure Infrastructure, Modern Work & Security, Data & Analytics, Business Process Automation, Cloud Cost & License Optimization, Staffing, and Marketing. We are an entrepreneurial, agile organization with a broad range of business experience and talents, and a laser focus on adding value for our customers. With headquarters in Seattle, and additional locations around the world, we assist thousands of customers across the globe.