Software Support Admin | Fresh Grad | Permas Jaya

Hirehub Management Sdn. Bhd.; Johor Bahru; On-site; MYR 150,000 - 200,000; Full time

Job summary

A technology solutions provider is seeking a support technician to provide first-line technical support for software-related issues. The ideal candidate should have good communication skills in English and a positive, problem-solving mindset. No experience is required as training will be provided, making this an excellent opportunity for fresh graduates. The role is based in Permas Jaya, Johor Bahru, with a salary range of RM 2,000 - RM 2,500.

Qualifications

• Good communication skills in English (Mandarin/Malay is a plus).
• Positive, problem-solving mindset with a customer-focused attitude.
• Willingness to learn and adapt to new software and tools.

Responsibilities

• Provide first-line technical support for software-related issues.
• Diagnose, troubleshoot, and resolve software problems.
• Guide users step-by-step through solutions.

Skills

Good communication skills

Positive problem-solving mindset

Willingness to learn

Education

Degree

Job description

Company Background

A technology solutions provider with over 15 years of experience in workforce management and automation systems. They offer solutions such as HR management and automation systems, including attendance systems, payroll management, access control, and dormitory management solutions, serving businesses across Malaysia, Singapore, and Southeast Asia.

Responsibilities

• Provide first-line technical support for software-related issues via phone, email, and WhatsApp
• Diagnose, troubleshoot, and resolve software problems (training provided)
• Guide users step-by-step through solutions
• Document support cases and escalate unresolved issues when needed

Requirements

• Willingness to learn and adapt to new software and tools
• Good communication skills in English (Mandarin/Malay is a plus)
• Positive, problem-solving mindset with a customer-focused attitude
• No experience required training will be provided
• Degree Fresh graduates are encouraged to apply

Salary Range: RM 2,000 - 2,500

Location: Permas Jaya, Johor Bahru

Working Days: Mon - Fri, 8.30AM - 6.00PM