Software Support

iDynamics Software Sdn Bhd; Seremban; On-site; MYR 30,000 - 60,000; Full time

Job summary

Join a dynamic team as a Software Support Personnel, where your expertise in technical support will shine. In this role, you will tackle software-related issues, ensuring customers receive top-notch assistance. Your strong communication skills and critical thinking will be key in troubleshooting and resolving problems effectively. This position offers a chance to enhance customer experiences while working in a collaborative environment. If you are passionate about technology and customer service, this is the perfect opportunity for you.

Qualifications

• Exceptional communication skills are essential for this role.
• Proven experience in technical support is required.

Responsibilities

• Provide technical support and resolve software-related issues.
• Document support activities and obtain customer feedback.

Skills

Verbal communication

Written communication

Customer service

Critical thinking

Technical support experience

Education

Bachelor's degree in Information Technology

Bachelor's degree in Computer Science

Job description

Job Title: Software Support Personnel

We are seeking a dedicated and detail-oriented individual to join our team as a Software Support personnel, based in Seremban and Damansara Utama, Petaling Jaya. The successful candidate will be responsible for providing professional technical support services, resolving software-related issues, and ensuring a positive customer experience.

1. Handle software-related requests for assistance (problems).
2. Manage requests received via phone, email, or support ticketing system.
3. Troubleshoot software issues and identify root causes.
4. Analyze software-related problems and propose effective solutions.
5. Implement fixes and verify solutions before deployment.
6. Obtain and log customer feedback for process improvement.
7. Document support activities accurately and promptly.

Qualifications and Skills

1. Exceptional verbal and written communication skills.
2. Good listening skills and patience.
3. Strong customer service and relationship management experience.
4. Critical thinking skills.
5. Proven work experience in a technical support role such as Technical Support Engineer, Desktop Support Engineer, or IT Help Desk Technician.
6. Bachelor's degree in Information Technology, Computer Science, or a related field.

Interested candidates can apply now.