Software Implementation Consultant (Hybrid)

ExecSearch; Subang Jaya; Hybrid; MYR 30,000 - 50,000; Full time

Job summary

A leading company in the ICT sector is seeking a Software Implementation Consultant to act as the principal liaison with customers. This role involves training clients on software solutions, managing project timelines, and ensuring customer satisfaction. Candidates with an accounting background are preferred, and fresh graduates are welcome to apply.

Benefits

Performance bonuses

Statutory contributions (EPF, SOCSO, EIS)

Mileage & medical claims

Personal accident insurance

Career development opportunities

Qualifications

• Min. LCCI / Diploma / Degree in relevant fields.
• Fluent in English.
• Prior experience preferred; fresh graduates with excellent results are encouraged.

Responsibilities

• Build relationships with customers to become a trusted advisor.
• Train and counsel customers on company's solutions.
• Manage project plans and timelines for implementations.

Skills

Proficiency in accounting

Computer literacy

Exceptional communication skills

Strong presentation skills

Research and problem-solving skills

Education

LCCI / Diploma / Degree in Accounting, Computer Science, or IT

Job description

Software Implementation Consultant (Hybrid) - Setiawalk, Puchong

Software Implementation Consultant (Hybrid)

We are looking for Software Implementation Consultants who will act as the principal liaison with customers. We welcome candidates with an accounting background who possess profound knowledge of ERP Solutions and Financial Accounting, along with good understanding and communication skills to venture into the Information and Communication Technology sector. Fresh graduates will be considered, and training will be provided.

Responsibilities:

1. Build relationships with customers to become a trusted advisor by gaining in-depth knowledge of the company's software solutions, customers' industries, and business processes.
2. Train and counsel customers on company's solutions and recommended business practices.
3. Work directly with clients to onboard them to the company's products from project kick-off to live operation.
4. Create and follow project plans, manage, monitor progress, and guide all aspects of implementation.
5. Set and adhere to project timelines and goals for multiple concurrent implementations.
6. Evaluate customers’ current business practices and configure our solutions to meet their needs.
7. Ensure each customer is trained to use the product, and monitor their progress and system utilization.
8. Establish and maintain excellent customer rapport via phone, online meetings, in person, and email to build strong relationships.
9. Assist with support to ensure quick response times to all customers.
10. Report issues to development as they arise within the product.
11. Develop and improve training documentation and best practices for internal and external use.

Required Skills:

• Proficiency in accounting and experience with accounting-related software.
• Computer literacy.
• Exceptional written and verbal communication skills to understand customer business workflows and processes.
• Strong presentation skills for virtual meetings and onsite visits.
• Research and problem-solving skills.

Job Requirements:

• Min. LCCI / Diploma / Degree in Accounting, Computer Science, or Information Technology, or equivalent.
• Fluent in English.
• Prior experience in a related field is required; however, excellent academic results from fresh graduates are encouraged to apply.
• Knowledge of Property Development Industry is an advantage.

Company Benefits:

• Performance bonuses rewarding achievements and contributions.
• Statutory contributions (EPF, SOCSO, EIS).
• Mileage & medical claims.
• Personal accident insurance.
• Career development opportunities, including training and continuing education.
• Office location: Setiawalk, Puchong (accessible by LRT).